Account Executive, Premium Sales

Job Description

Job Title: Account Executive, Premium Sales

Department: Ticket Sales

Reports To: Manager, Premium Sales

Status: Non-Exempt

Primary Objective: Responsible for generating new business and cultivate client relationships that translate to revenue growth. Account Executives will drive revenue growth through the sale and renewal of Premium Season Ticket Memberships including Corporate Packages, Diamond Club, Press Club, All-Star Club, Loge Boxes, Terrace Tables and Premier seats.

Essential Functions:
• Sell high-end premium seating inventory through relationship building in the business community, managing renewal accounts, following up on inbound leads and prospecting through cold calls, email marketing and social selling.
• Contact, schedule, and conduct in-person, phone and virtual presentations with appropriate decision makers within targeted accounts.
• Effectively communicate Mariners value proposition and key benefits to prospects, matching product solutions to customer needs.
• Meet and exceed all weekly and annual sales and appointment goals.
• Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution, and prospect entertaining.
• Uphold an extraordinary level of customer service to Premium Members.
• Utilize Microsoft Dynamics 365 CRM and Archtics ticketing system to maintain electronic records of all customers and prospects. Demonstrate the ability to navigate and successfully use all job-related systems.
• Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
• Make actionable and insightful recommendations for new products and enhancements.
• Always represent the organization in a positive and professional manner.
• Will perform other duties as assigned.

Education and Experience:
• Bachelor's degree in business administration, marketing, or other relevant field required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Minimum of three (3) years of experience working in sales, preferably in professional sports or entertainment.
• Demonstrated previous sales success and proficiency with sales concepts.

Competencies, Knowledge, Skills and Abilities (KSA's):
• Plan and prioritize work or project activities by setting goals and objectives, developing realistic action plans, and using time efficiently.
• Identify and resolve problems promptly. Gather and analyze information skillfully and develop alternative solutions. Work well in group problem-solving situations. Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with the Mariners.
• Dedication to sales excellence demonstrated through self-motivation, competitive drive, and professionalism. Proven experience driving for extraordinary results.
• Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
• Flexibility to work evenings, weekends, and holidays.
• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.

The Mariners are committed to providing a competitive total rewards package for our valued Team Members.

The anticipated compensation for this role $31.25 per hour. We also provide complimentary parking and paid public transportation.

All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.

Jobcode: Reference SBJ-royp22-13-58-101-151-42 in your application.