Travel Program Manager

Job Description

As EMEA Travel Program Manager (internally known as Travel Analyst II), you'll manage all daily travel operations for teams across Riot Games and oversee and track policy compliance to travel program with our established KPIs for supporting Riot's Global Travel Policy,

You will be based from the Dublin office and be supported by the Senior Global Travel Manager, also based in Dublin.

Responsibilities:
Oversees daily operations for Riot's EMEA region in the following areas:
• Daily travel operations to ensure outstanding customer service for Rioters, be main Point of Contact between Riot & our travel management company, and all relevant suppliers within the Travel space
• Monitor adherence to Riot's Travel and Expense policies and philosophy, and provide feedback to managers & Rioters as appropriate
• Support HRBP through training of new Rioter's in Travel & Expense, and our chosen TMC
• Participate in relevant projects, such as TMC, OBT, Payment Provider, Hotels, Airlines etc.
• Evaluate & recommend regional efficiencies and processes that may enhance the Rioter experience and travel processes
• Work with Accounts Payable and other Finance teams to align budgets, reporting & payments to our vendors
• Provide support to our wider EMEA team with hotel sourcing projects for meeting & events, as well as Esports tournaments.
• Work with our EMEA Managers to provide useful reporting on spend analytics and improvement suggestions
Oversight for the EMEA Region:
• Rioter, traveler's satisfaction and wellbeing
• Strong collaboration with internal Riot teams and external partners

Sourcing:
• Source local hotels for Riot's prefer hotel program
• Source and support systems and tools that are in place for local ground transportation for events, when required
• Source Riot events that are in the region with a formalized RFP process
• Source airline deals where spend requirements are met

Required Qualifications:
• 3-5 years of applicable experience within the travel industry
• TMC operations, reporting and technology experience
• Airlines, hotels and ground transportation experience
• General knowledge of information on travel management and concepts
• Sourcing and negotiating experience

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks
• Open paid time off
• Retirement benefits with company matching
• Medical and dental plans that cover you, your spouse/domestic partner, and children
• Life insurance, short-term and long-term disability
• Family Bonding leave
• Commuting allowance
• Flexible benefits allowance
• Vision allowance
• Daily lunch, snacks and fruit in the office
• We will double down on your donations of time and money to nonprofits

Let's Thrive Together:

Because together we are better

We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't fully meet every single one of the requirements for a particular role, there's always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you! Don't forget to include a resume. We receive many applications, but we'll notice a fun, well-written intro that shows us you Dare to Dream and Execute with Excellence.

Jobcode: Reference SBJ-d2wxx5-3-141-12-224-42 in your application.