Systems Support Technician

Job Description

Why PlayStation?

Our IT Team is looking for a Systems Technician to join our team, in our North Carolina Studio. As a Systems Technician, you will be responsible for providing second-level PC User support for both hardware and software for remote and on-site staff. Responsible for all aspects of help desk support and technical assistance to address a wide variety of user issues.

Essential Duties and Responsibilities include the following:
• Provides second-level support for all PC-related problems. Issues may range from basic application support (Microsoft Windows, Office), to specific application support (Maya, internal tools), as well as PC Hardware issues/requests (upgrade PC, upgrade operating systems, upgrade peripherals) and network issues.
• Deployment, Office 365, AD Security, and others as required.
• Provides first-level support for IT-related issues with Tools and Build processes.
• Administrates LogMeIn PC management software:
• Hardware and Software Inventory Tracking
• Alert management
• Anti-Virus management
• Provides input on budget needs for desktop PC and software
• Assist with setting up, tracking, and deploying publisher's proprietary hardware such as Development kits and Test kits
• Responsible for installing and troubleshooting publisher's proprietary software (e.g., SN Systems Target manager, Debugger, etc.)
• Other duties may be assigned

Education and/or Experience:
• Two to four years related experience and/or training, or equivalent combination of education and experience.
• Knowledge of general development software; Microsoft Word, Excel, Exchange, Project, and Access; MySQL, VMware Vcenter, WhatsupGold
• Must have knowledge of designing and troubleshooting network systems, security products and systems; security investigations; data storage management and backup and workstation support
• Is a Subject Matter Expert in one or more IT (Information Technology) applications. This includes, but is not limited to, Anti-Virus, Windows Patching, Automated Application
Other Skills:

Well organized, detail-oriented, self-motivated, team player, and strong project and time management skills.

Physical Demands:
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee is frequently required to sit and talk or hear
• The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Work Environment:
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and vibration
• The noise level in the work environment is usually quiet
• Should be noted that will be subject to higher noise output in main server room
• While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are interested in this role- we'd love to hear from you. Please use the link below and apply. Thanks!

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Jobcode: Reference SBJ-g690j8-3-15-10-196-42 in your application.