QA Support Analyst

Job Description

At PlayStation Studios Quality Assurance (QA), we believe that our people are what make us exceptional. We foster a playfully positive culture and are always seeking new and diverse faces to help us grow. Join us and be a part of a world-class team that crafts outstanding entertainment experiences.

Quality Assurance is not only a great way to enter the gaming industry, but it also offers the potential for growth within the department or even into other positions and roles. As part of PlayStation Studios QA, you will have the chance to support the full library of PlayStation Studios, including Naughty Dog, Insomniac Games, Polyphony Digital, Guerilla Games, and many more. Collaborate with world-class developers and contribute to the next great PlayStation Studios release.

QA Support Analyst

Are you enthusiastic about gaming, software development, and IT support? At PlayStation Studios Malaysia, we are in need of an ambitious and technically skilled QA Support Analyst to join our team. This opportunity lets you work in a dynamic and encouraging environment, collaborating with different developers/ clients to guarantee flawless technical service support for our QA's hardware assets and development platform tools.

What You'll Be Doing:

Asset Management:-
• Manage the lifecycle of QA hardware using an enterprise-level asset management tool to control costs, manage risks, and support decision-making.
• Perform product research, budgeting, and procurement to ensure we have the best tools available.
• Coordinate the tracking, shipment, and auditing of assets to maintain strict control and accuracy.
• Configure assets and environments to meet the specific needs of our development teams.
• Provide technical service support for request fulfilment and incident resolution.
• Regularly communicate task progress with collaborators and work closely with counterparts in other regions.
• Liaise with various departments including Legal, Procurement, Shipping, Facilities, Studio IT, and third-party suppliers to successfully implement projects and resolve issues.

Requirements:
• Proven understanding of PC client workstation hardware, operating systems, applications, mobile devices, and networking.
• Demonstrated ability to troubleshoot a wide range of moderately complex problems across both hardware and software.
• Ability to work independently with limited direction for routine activities.
• Outstanding communication skills to engage in regular cross-functional and cross-regional communication.
• Capacity to interact effectively with senior management, executive leadership, and external clients.
• ITILv4 Foundation certification or related proficiency is desired.
• Bachelor's degree or equivalent experience preferred, with 3 years of related IT professional experience.
• Project management certification or experience is an advantage.

Why Join Us?

At PlayStation Studios Malaysia, we believe in encouraging a diverse and inclusive work environment. We are committed to providing our employees with opportunities for professional growth and development. By joining our team, you will have the chance to work on exciting projects, collaborate with dedicated professionals, and contribute to delivering world-class gaming experiences.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-rvb01j-3-145-88-104-42 in your application.