Product Owner, Technical Services

Job Description

Technical Services Product Owner

San Mateo, CA

PlayStation is for everyone. Consumer Experience (CX) provides global services, including outstanding post purchase customer care, hardware technical services, and online platform moderation. Our focus is to build and retain brand loyalty by representing the phenomenal entertainment ecosystem available on PlayStation!

We are looking for an enthusiastic Product Owner who can support Technical (Repair) Services processes and platforms globally. As a team member embedded in an engaged agile team, you will collaborate with product managers and business partners across Technical Services and various engineering teams globally for delivering high quality features!

This role is based in San Mateo, CA.

Product Owner Responsibilities:
• Collaborate and connect with global business partners, technical and non-technical teams to conceptualize, analyze, design and launch new products and improve existing products
• Maintain customer-centric focus and own the documentation of requirements
• Document business justification and projected return on investment to identify and prioritize project opportunities
• Collaborate with technical teams to clearly communicate business requirements; be an advisor during user acceptance testing and training phases
• Use data and analytics to validate strategy and success criteria
• Communicate to partners on current status and ensure the backlog is prioritized with clarity
• Obtains key inputs from leadership, enterprise architecture teams and identifies solution and interdependencies
• Maintain strong relationships with key partners within Consumer Experience and other internal teams and external 3rd parties

Products Owner Skills:
• 5+ years proven track record as a product owner in delivering high profile, business focused solutions in a fast-paced environment
• Ability to translate and articulate complex business problems into easily understood solutions
• Articulate in documenting product requirements, writing functional specs, acceptance criteria and requirements
• Proficient in process flow documentation and experience creating flows using Microsoft Visio and Miro
• Ability to work effectively and professionally with cross-functional teams worldwide and with senior partners
• Meticulous attention to detail with ability to make good, timely decisions
• Ability to multitask and context switch between low level detail and the 'bigger picture'
• Strategic problem solver with a consistent track record in leading and inspiring teams to deliver to their full potential
• Self-motivated and highly organized
• Awareness and appreciation of the principles of SAFe (Scaled Agile Framework)
• Bachelors or Master's degree in quantitative subject area (Economics, Finance, Statistics, Engineering, Computer Science or MBA with emphasis in analytics)
• Deep experience in service repair processes
• Experience in using SAP Inventory Management Software
• Experience in Parts Management software
• Proficient knowledge of Supply Chain & Logistics Management, and Warehouse Management
• Proficient knowledge of Salesforce Service Cloud is highly desirable

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At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$138,200
- $207,400 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-dyzvn3-18-217-72-114-42 in your application.