Developer Support Specialist

Job Description

Why PlayStation?

Developer Support Specialist

ABOUT FIREWALK STUDIOS

Firewalk Studios is dedicated to creating unforgettable multiplayer experiences that capture the joy of playing together. We believe in the power of multiplayer and want to delight players with worlds that spark imagination and forge connection through immersive gameplay, artistry, and heartfelt characters. We are currently working on an original multiplayer game as part of Sony Interactive Entertainment.

Creating worlds that ignite imagination and connection takes a collaborative team. Firewalk is building a world-class, next-generation game studio with a focus on a more sustainable approach to game development. For us, setting a high-quality bar, creating something extraordinary, and treating each other with trust and respect go hand-in-hand

THE ROLE

Firewalk Studios is looking for a Developer Support Specialist who is interested in applying their skills to help bring exceptional entertainment to millions of players. As our Developer Support Specialist, you will be responsible for closely working with one or more disciplines in a support role to ensure they are running efficiently. You will handle a combination of bug fixing, production support, testing, and cross team communication with the goal of keeping teams healthy, functional, and transparent to the rest of the studio.

WHO YOU ARE
• Care deeply about creating and fostering healthy and strong teams
• Understand the importance of empathy and emotional intelligence in the workplace
• Able to move between long-range thinking and day to day issues
• Excited about learning and growing your skillset
• Ready to jump in and start problem solving across multiple disciplines
• You find time to play video games & empathize deeply with our players, because you are a gamer at heart.

WHAT YOUR DAY MIGHT LOOK LIKE
• Working with Lead Dev Support Specialist creating plans to improve our release process.
• Helping to close out Releases, prioritize needed fixes and track overall build health
• Coordinating with testers to ensure communication between QA and the development team to help drive efficient embedded test support.
• Reviewing the Roadmap and P4 check ins to help communicate and coordinating testing of features
• Working with QA to identify to solve build failures and configuration issues
• Working with production, design and test to coordinate our playtests, tracking feedback and improving on that process.
• Supporting development teams in the game engine with bug fixes and/or low-level content set up needs.
• Bridging communication gaps between departments, especially between QA, Production and their embedded team/s.
• Working with embedded team to prune team JIRA backlog.
• Advocating broadly to plan development support strategies
• Tracking upcoming build needs for Usability, demos and other build management for distribution to the team and other partners
• Supporting large engine updates and feature roll outs
• Training and mentoring QA on more in-depth testing methodology
• Work with Dev Ops to improve and streamline build deployment.
• Supporting production with long-term roadmap progress and tracking
• Support daily playtesting and feedback aggregation process.

QUALIFICATIONS
• Proficient in Jira or equivalent task and bug tracking system
• Strong communication skills to collaborate across disciplines.
• Experience in providing daily QA support working alongside developers.
• Experience working cross discipline to help solve problems
• Demonstrable ability to have important conversations and reach good outcomes for all parties involved
• Experience owning accountability and responsibilities with a team and working with them when there are gaps
• Experience with the production cycle of competitive multiplayer games is a big plus.

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At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$85,300 - $127,900 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-d53yb7-3-138-119-106-42 in your application.