Business Systems Analyst

Job Description

Role Overview:

This position is for a temporary engagement through our staffing partner DZConneX (Yoh Services). The anticipated duration of this engagement will vary and will be a minimum of 12 months.

This multi-faceted role encompasses Business Systems Analysis, Project Management, and Business Analysis responsibilities. The Analyst will support the PlayStation Studios QA business group, a part of Sony Interactive Entertainment.

Joining an established Business Systems team, the candidate will work with diverse technologies across a wide landscape. This role requires immediate engagement in project analysis and delivery, ensuring project management and analysis improve the quality of deliverables.

What you will be doing:

Project Planning and Maintenance
• Build strong relationships with stakeholders to ensure effective collaboration.
• Support project delivery with planning, communication, and risk management.
• Address issues and feature requests during the support stage.
• Oversee system management, troubleshooting, and documentation maintenance.

Business Systems Analysis
• Gather and analyze business requirements through various methods.
• Identify process optimization opportunities and reconcile conflicting stakeholder goals.
• Review design documents and test plans for alignment with business needs.
• Train end users and document procedures for business applications.

Application Support
• Develop and maintain test cases to ensure comprehensive coverage.
• Collaborate with teams to perform thorough testing and ensure high-quality releases.
• Report issues clearly and assist developers in resolving them effectively.
• Support users by addressing technical issues and system usage queries.

What we are looking for:
• Experience in business systems management, implementation, and technical project management for medium to large-scale projects.
• Proficiency in Business Systems Analysis, IT administration, and user support.
• Familiarity with global organizations, agile environments, and QA testing (preferred).
• Knowledge of business systems, database design, SDLC, and process mapping.
• Exposure to ServiceNow, Salesforce, or similar enterprise CRM tools (a plus).
• Good communication, organisational, and problem-solving skills.
• Ability to convey complex ideas effectively to diverse audiences.

Desirable skills:
• Familiarity with different development methodologies.
• Familiarity with gaming industry will be considered a strong asset.

Benefits:
• 25 days holiday per year
• Flexitime working (where approved)
• Free car parking facilities
• On Site Gym
• Subsidised Café
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-gx48p4-13-58-34-132-42 in your application.