Vip Experience Coordinator

Job Description

VIP EXPERIENCE COORDINATOR

Event Services & Ticket Sales & Service

Footprint Center

Phoenix, Arizona
Our organization consists of many different departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.

Would you like to win championships and create sustained success? We are looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.

We are seeking an experienced and highly motivated individual to join our team as a VIP Experience Coordinator with the Event Services & Ticket Sales & Service Department. This position will be responsible for delivering exceptional customer service to guests at games and special events and providing quality control in our premium spaces. The coordinator will take charge for the planning and execution of premium events for the Ticket Sales & Service team, as well as off-site Partner and Sales events. They manage the VIP process, guest list, and track all requests for the club spaces from a Sales and Global Partnership Solutions (GPS) standpoint.

We strive for a work culture that affords employees flexibility, autonomy, and trust. All work, including workplace flexibility, should be performed within Arizona.

What Will You Do:
• Plan and execute road trips for Partner & Sales clients throughout the season, managing all facets of travel, ticketing, and attendee experience.
• Plan and execute premium sales department events (10+) throughout the season.
• Coordinate VIP guests and elevated game night experience.
• Manage premium space guest lists and communicate to internal partners.

What We Need From Our Coordinator:
• Ability to project a friendly, approachable and professional attitude
• Effective interpersonal, verbal and written communication skills; ability to communicate at all levels, both internally and externally
• Able to simultaneously manage a high level of detail across multiple projects
• Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Ability to react appropriately in emergency and high stress situations and maintain order and ensure adherence to all safety and security policies
• Advanced Proficiency in Microsoft Office, Outlook, Word, Excel, PowerPoint

Experience/ Education Requirements:
• Bachelor's Degree required from an accredited college or university in Business, Hospitality, Communications or Sports Management or related field of study
• Minimum of 2 years of service in customer facing role

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Ability to transit throughout the arena for various periods of time
• Occasional travel from time to time for professional development
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• Position is predominately computer-based, requiring the use of a computer monitor
• Must be able to carry on a conversation both on the phone and in-person
• Ability to Read, Write & Speak in English
• Wide range of fulltime benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games
• Visit our Culture page learn more about our culture and work environment!

Phoenix Suns, Phoenix Mercury, and Footprint Center is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact our People & Culture Recruiting team at SLPrecruiting@suns.com

Jobcode: Reference SBJ-d8b3oq-18-218-164-141-42 in your application.