IT Command Center Operator

Job Description

Penguin Random House is the premier provider of distribution services in the publishing industry. The Penguin Random House Information Technology Computer Operations group based in Westminster, Maryland, is seeking quality workers who are ready and available to work on an agreed-upon work schedule. It is only with a dedicated staff we are able to meet and exceed our customers' expectations by picking, packing and shipping approximately 1.2 million books daily to customers around the world.

The Penguin Random House Information Technology Computer Operations group is currently seeking applicants for: Command Center Analyst

Position Responsibilities
• Responsible for monitoring and troubleshooting various platform environments to include midrange Console Management, Network, server hardware, warehouse systems, cloud platform and backup/restore strategies.
• Primary performance goals: Awareness, Communications, and Coordination.
• This position will involve training under the direction of skilled Command Center Operators while interfacing with Technical Support Groups, internal user communities and Management.
• Facilitate technical escalations and participate/document troubleshooting conferences.
• After hours ''IT Service Desk'' services to internal users with problems that may occur with network, telecommunication, and hardware/software applications.

Job requirements:
• Very good overall work and attendance record
• High school diploma or equivalent required and combination of work experience. AA degree in data processing/network administration preferred.
• 1 –2 years' experience in Command Center/ Help Desk environment a plus.
• Working knowledge of various hardware platforms, operating systems and PC Software
• Ability to learn various systems and monitoring tools – including SolarWinds, Pingdom, DataDog, UC4, etc.
• Ability to gain knowledge of Windows and Unix Operating Systems
• Aptitude to gain knowledge of automated job scheduling concepts and methodologies
• Understanding of System Backup and Recovery methods and practices
• Effective analytical and problem-solving skills/ Ability to troubleshoot technical issues and document.
• Detailed oriented/ must possess excellent communication and organizational skills.
• Ability to work evening, overnight and weekend hours and flexible enough to fill in for vacancies on other shifts in an emergency.
• Ability to work independently on single Operator shifts
• Professional attitude and professional communication skills a must.

We are actively recruiting to fill positions on the following shift:
• Thursday, Friday, Saturday and Sunday - 12am-10am (3rd shift/weekend)

*If no adjustments for other staff off.

Starting Salary: $57k + 15% shift differential + Holiday overtime

Jobcode: Reference SBJ-rn2py3-18-118-226-167-42 in your application.