Manager, Content QA

Job Description

Responsibilities

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

At Peacock, we know life is complicated but believe entertainment shouldn't be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more. 

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we're committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

Peacock is looking for a Manager of Content QA to help support our rapidly growing streaming video catalog. You'll lead a team responsible for numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.

The ideal candidate will be able to manage and prioritize a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verification for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they'll play a big part of your day-to-day work.

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

We're also looking for those who want to help build a new corporate culture. At Peacock we are passionate about movies, TV shows and building a new streaming service from scratch, but we think it's really important to have fun while doing so.

Essential Responsibilities
• Manage Peacock's Content QA team who are responsible for both quality control and assurance efforts, prioritize and address high-profile, high-volume requests and complete preliminary checks under tight deadlines
• Lead validation and content presence checks across a multitude of device platforms, including: mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
• Prioritize QA fulfillment tracking through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

Qualifications

Basic Qualifications
• Bachelor's degree in Digital Media, Computer Science, Asset Management or equivalent discipline
• Minimum 2 years of experience with:
• content quality assurance testing, protocols, techniques and governance
• streaming apps on digital platforms and consumer products
• supporting content marketing & promotional strategies
• Minimum 1 year of experience with:
• training, managing and leading people within a professional work environment
• content management system (CMS) publishing workflows
• multi-language assets, content delivery and metadata
• research and consulting on publishing procedures, administration protocols, and industry trends
• Working knowledge of:
• database management and API delivery specifications & workflows
• project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable

Eligibility Requirements
• Interested candidates must submit a resume/CV online to be considered
• Availability to work US West Coast hours
• Must be willing to work evenings, weekends, extended hours or holidays as needed
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States

Desired Characteristics
• Television entertainment industry experience preferred
• Excellent and effective communication and collaboration skills
• Expertise distilling highly technical terminology into basic requirements & concepts
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Strategic knowledge and familiarity with streaming media platforms and services
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
• Familiarity with data insights and metrics tracking tools Domo, Adobe SiteCatalyst, and Google Analytics

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.

Salary range: $75,000 to $105,000 (Bonus Eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will

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Jobcode: Reference SBJ-rj7j8e-18-117-230-120-42 in your application.