Workforce Productivity Analyst

Job Description

Netflix is the world's leading streaming entertainment service with over 260M paid memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We're hiring Workforce Productivity Specialists who operate as technical leaders within the Netflix Technology Experience team. They blend their deep knowledge of how users experience technology with qualitative and quantitative data to help product and engineering partners reduce friction and complexity in the end-to-end user experience. Productivity Specialists partner cross-functionally across the organization to convert end-user friction into curated actionable stories to deliver to our Product and Engineering organizations. This role drives productivity and efficiency with Netflix technology.

This role focuses on Globalization tools - Netflix first party tools involved in the process of delivering localization and dubbing assets to service (i.e. Content Localization Portal, Originator). Domain expertise is not required for the role - but familiarity is a plus. We are looking for curious individuals with a passion for data analysis and partnering with Product and Engineering teams.

RESPONSIBILITIES
• Develop User Experience Insights to inform prioritization of enhancements and opportunities that drive an improved user experience.
• Curate data-informed stories that advocate for users and support teams experiencing friction with technology to influence partners to reduce complexity and improve productivity and efficiency.
• Partner with N-Tech Domain Specialists to maintain and bolster the quality of feature requests and fixes for the areas/products domain.
• Develop strong cross-functional relationships with business partners across Studio, Corporate, Security, Creative Production, Data Engineering, Analytical, Technology Experience teams, and others.
• Leverage data queries to inform customer experience insights and prioritize near-term and longer-term improvements.
• Drive the Support Services Portfolio owning the support intake process and supportability reviews for N-Tech, ensuring we are prepared to take support ownership of a new service or product.
• Deepened evaluation and analysis of user friction to take the collection of learnings and recognize the impact to the business. Escalations to Product/Eng around Improvements and Enhancements.

SKILLS AND EXPERIENCE
• 2+ years experience as a Support Specialist, Technical Analyst, Business Systems Analyst or similar roles specializing in Globalization.
• Ability and curiosity to research, analyze, and understand user interaction with technology by diving into data and user sentiments.
• Technical depth and ability to pull and analyze support data to identify trends to drive insight and overall product and operational improvement.
• Data-mining, data querying SQL, and database table discovery knowledge preferred.
• Experience with Tableau and Jira.
• Ability to act as the informed captain and lead new initiatives concerning workflows and support.
• Strong written communication skills and ability to take user sentiment and data trends into actionable deliverables.
• Ability to develop and maintain strong relationships, communication, and collaboration with cross-functional teams and stakeholders including product and engineering teams.
• Experience in user advocacy, leveraging combined user experience data to effectively communicate the impact of issues to stakeholders.
• Ability to provide technical perspective to collaborate with management, product, and partner teams around product information and knowledge base for new applications.
• Knowledge of scalable impact in determining the work supported by N-Tech and driving service delivery around new products.
• Domain knowledge in Globalization is a plus, but not a requirement.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $130,000 - $470,000.

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-r7yb28-3-15-3-240-42 in your application.