Solutions Coordinator

Job Description

The Role

As the EMEA Solutions Coordinator, you will play a pivotal role in the Consumer Products Operations team, reporting directly to the Solutions Manager in Los Angeles. This dynamic position involves both internal and external engagements, offering you the opportunity to work closely with cross-functional teams including Legal, Commercial, and Accounting, as well as external partners.

Your primary responsibilities will include optimizing workflows based on regional needs while overseeing the seamless integration and functionality of our global workflows and tools, delivering exceptional support, and effectively resolving system issues to ensure an optimal user experience for internal and external users.

Responsibilities

External

Facilitate the onboarding and training of both new and existing external users, providing ongoing education and support to enhance user engagement with our tools

Conduct training sessions and create instructional materials to enhance user understanding of the internal systems and workflows

Coordinate financial reporting across EMEA internally and externally

Partner with Product Development & Creative and Marketing internal teams to source and safely distribute assets to external partners

Internal

Collaborate with commercial/business development and legal teams to identify and bridge operational gaps.

Improve local workflows through process mapping / optimization and building new solutions leveraging no code programs, such as Airtable

Implement and train internal users on new global workflows and tools

Collaborate with in-region teams to streamline asset sourcing, management and distribution for local titles.

Create and maintain global schedules, namely financial reporting cycles or local title launches, ensuring that all team members are aware of responsibilities and deadlines

Provide project management support, namely in event logistics and showcase production, for biannual regional presentations (BLE and Nuremberg Toy Fair)

Requirements
• Proficiency in English and second language preferred
• A minimum of 3 years of experience in client management, project management, customer-facing, or general operations capacity.
• Demonstrated ability to rapidly learn and master new systems.
• Exceptional problem-solving skills coupled with strong communication abilities.
• Proven experience in working collaboratively across various functions.
• Highly self-motivated with a strong sense of self-discipline, and the ability to set and meet deadlines.
• Capable of managing multiple inquiries simultaneously.
• Proficiency in Google Sheets / Microsoft Excel
• Ability to explain complex concepts to non-financial or non-technical partners.

This role is designed for a driven professional who thrives in a fast-paced environment and is eager to contribute to our operational excellence across the EMEA region. If you are looking to leverage your skills in a transformative role within a dynamic team, we encourage you to apply.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

Jobcode: Reference SBJ-d8keoq-3-129-42-134-42 in your application.