Legal Operations and Consumer Claims Specialist - German

Job Description

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our culture is unique, and

Responsibilities
• Assist in the analysis, design, and implementation of enhanced global workflows to optimize operational efficiency.
• Develop, update, and maintain internal documentation such as policies, playbooks, and legal research summaries.
• Partner with internal stakeholders like customer service, public policy, marketing, consumer protection, and product counsel to refine strategies and provide actionable business insights.
• Customize, manage and optimize ticketing systems, including setting up fields, automations, triggers, and integrations with other tools.
• Manage development and maintenance of new data dashboards for the global team and identify opportunities to automate and streamline processes.
• Collaborate in the implementation and maintenance of legal compliance programs (e.g., Dawn Raid).
• Handle all phases of consumer claims, including service coordination, document validation, information indexing, claim investigation, information gathering, and response drafting.
• Utilize customer service tools and internal resources to meticulously investigate claims to build the strategy to handle the matter.

Requirements
• 3+ years of experience in operations for legal or trust and safety.
• Fluency in English and German is required.
• Excellent written and verbal communication skills, and a good sense of humor.
• Self-starter with an ability to work independently, and reliably while using impeccable judgment to make decisions, escalate matters when necessary and manage priorities.
• Ability to work effectively and collaboratively cross-functionally with teams in different locations
• Strong analytical skills, with attention to detail, and a mindset that processes can always be improved.
• Proficient in drafting, revising, and organizing documents such as responses to legal matters, policies, playbooks, etc.
• Experience in creating and maintaining metrics and dashboards, with skills in data organization and reporting.
• Demonstrated ability to implement innovative automation solutions, plus strong risk assessment and project management capabilities.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-rbkkm6-3-144-28-161-42 in your application.