AP Invoice Resolution Specialist

Job Description

As Netflix grows globally, we continue to look for the best and brightest talent to scale with our growth. We are looking for an Invoices Resolution professional to support our International Accounts Payable operations. This position will be based in our Alphaville office and will report to the LATAM Regional Accounts Payable Manager in Amsterdam. This position will interact with the AP team across our global offices and requires a flexible worker for the role.

The ideal candidate for this role is someone that has a solid understanding of Accounts Payable, Procure-to-Pay (P2P) workflow and in-depth knowledge about AP in LATAM, an ability to partner with technical teams and build strong cross-functional relationships, a deep curiosity, and a passion for automation and process improvement, and the ability to manage highly impactful projects. We need someone to work on resolving high complexity invoice escalations, analyze the root causes on a high level of critical thinking, identify efficiency opportunities, and lead projects to streamline and automate.

Responsibilities
• Responsible for highly complex invoice transactions & inquiry processing in local timezone
• Accurate and timely resolutions of invoices processing issues, escalations, and roadblocks
• Investigate and resolve Invoices escalations, with key business partners involved in making or providing corrections to reissue payments
• Supports tasks as part of the Global AP Resolutions function and key partnering with cross-regional Invoices Resolution team in UCAN, EMEA, and APAC regions
• Participate and lead key initiatives for Invoice processing improvements, including testing, and system integrations with FinTech and Business Partners
• Work closely with the Financial Technology (FinTech) Team to troubleshoot system issues related to the AP invoice process
• Lead AP cross-functional alignment on improvements and solutions to scale invoice processing volumes and decrease manual processing in LATAM
• Research, identify, and implement invoice processing and ERP system functionalities and tools that will drive accuracy and efficiency of AP operations
• Support monthly Accounts Payable close activities as needed (i.e., assisting with journal entries and reconciliations, assisting the Accounting Team with close inquiries)
• Prepare, maintain and update process documentation
• Reply to questions and perform ad hoc duties, such as audit and support for Finance, Tax, and SOX teams
• Work on high complexity escalation cases: Data gathering, root cause analysis, and performance trends to offer and lead the discussions on solutions for improvements

Skills, Attitude, And Mindset we're looking for
• Able to work with a high volume of transactions in a fast-paced environment
• Able to maintain a high level of accuracy in preparing and entering financial information
• Ability to self-educate on P2P workflows in line with internal policies and Financial Closing calendar.
• Customer Service oriented person who focuses on quality communication and attention to detail
• Proficient in Excel and ERP systems (Workday experience a plus)
• Highly motivated with the ability to work independently
• Forward-looking thinker who can articulate the need for and implement process improvements
• Works with a sense of urgency and sensitivity to last-minute highly critical business requests
• Uses good judgment and knows when to make a decision and when to escalate
• Exemplifies the Netflix Culture
• Understanding of Accounting, SOX compliance rules, and guidelines
• Fluent in English, Portuguese, and Spanish (proficient in other languages is a plus)
• Continuous improvement, Lean Six Sigma experience is an advantage
• Passionate about and strong knowledge of various agile delivery practices, delivering business value and driving continuous improvement
• Open-minded, inquisitive, lifelong learner, curious and passionate about process improvements
• Accounting or Finance background
• 5+ years of relevant experience
• Experience at a Global Company is a plus
• Experience with a ticketing tool or system a plus

Jobcode: Reference SBJ-rj9kmb-18-191-223-123-42 in your application.