VP, UX Research & Consumer Insights

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

At Peacock, we know life is complicated but believe entertainment shouldn't be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more. 

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we're committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent. 

We are looking for a VP to lead our UX Research and Insights function across Peacock and the Fandango suite of brands.

We are developing the way insights operate in the product worlds at both Peacock and Fandango, inviting the voice of the consumer to the table as decisions are made, and paths are carved out. We aim to guide each step of the product roadmap, moving design and engineering efforts forward in an iterative way as well as delivering foundational understanding of consumers relevant to our spaces today.

The successful candidate will have a proven track record of translating research into design and product decisions, bringing actionable insights into the right rooms, having influence and impact with stakeholders and that underpins the strategy and product roadmaps of our diverse products. This role also requires expertise in building and managing teams with researchers at different levels of experience. Candidates must be able to articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development.

Responsibilities:

Goals:
• Understand the business and the goals of the product teams across the different brands.
• Help to shape and guide goals with insights, as the understanding and the work evolves.

Partnerships:
• Collaborate closely with leaders in other functions (Product Management, Engineering, and DS).
• Set the vision for how UX Research can be a trusted and strategic partner for business critical, product, and design decisions.
• Be a part of developing and delivering the team's purpose, contribution, and fit within the business.

Team:
• Grow and lead a team of UX Researchers, guiding and influencing high-quality and actionable insights.
• Guide and identify opportunities for your teams to do their best work

Elevate the work:
• Help teach the team and stakeholders how to shift the way they work – from reactive to strategic.
• Find efficiencies in the approach to work and ensure that the teams work on the key questions that will grow and support the business the most.
• Diagnose and deliver actionable recommendations that help to solve simple to complex issues that may span multiple teams.

Have fun and help grow the business!

Qualifications
• Minimum 10 years of experience in UX/CX insights research, more welcome!
• Helpful if some of these years have been in the entertainment and / or streaming areas, but not a deal-breaker. Experience in subscription, or direct-to-consumer industries also great.
• Experience conducting and managing across different research methodologies
• Highly analytical, deep operational knowledge and expertise in customer insights
• Experience building and setting research strategy that connects with business strategy
• Track record of translating research into business impact
• Experience defining and influencing product strategy
• Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, designers, engineers, insights, and marketing)
• Strategic thinker who takes an action-oriented, forward-looking approach to consumer insights with a keen ability to listen to the voice of the consumer and derive conclusions and recommendations from raw data
• Ability to be nimble, reactive, and adaptive in real time with proven success in turning around insights in a timely manner

Helpful if you have:
• Excellent written and verbal communication skills.
• Excellent communications skills: in particular, the ability to clearly communicate critical in-depth insights (including technical content) to business partners
• Attention to detail and a focus on excellence.
• A strong problem-solving and analytical mindset combined with excellent critical thinking skills.
• Demonstrated ability to identify and resolve both people and process related issues.
• Experience building teams over time through hiring, growing, and retaining high-performing researchers.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $175,000-225,000 (bonus and long-term incentive eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-r15y80-3-143-255-34-42 in your application.