Principal Product Manager, Upgrade, Crossgrade

Job Description

Responsibilities

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.

Job Description

The Global Streaming Platform powers the best entertainment experiences from Peacock, NOW/WOW, SkyShowtime, and Showmax. When you join our team, you'll work across our dynamic portfolio supported by media industry leaders Comcast, NBCUniversal, and Sky. With unequaled scale, our teams make the most of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer a best-in-class consumer experience across more than 70 countries. Most importantly, we're backed by a culture of respect. We embrace authenticity and inspire our people to thrive.

The Global Streaming Product team lives and breathes design excellence. We're a cross-functional team of product managers, UX researchers, UX designers, product engineers, and data scientists. Here, you'll find more than a job. You'll find a fast-paced, high-performance team of incredible colleagues who want to be at the epicenter of technology, sports, news, TV, movies, and more. Our work is central to our mission to deliver a future-focused user experience across our best-in-class streaming platforms. We're focused on getting customers to content they love faster and easier.

​​​​This role reports to the Sr. Director, Upgrade & Churn.

Primary focus

As Principal Product Manager, Product Management leading Upgrade & Crossgrade on our Commerce team, this role holder will conceive, define, design, develop, test, and launch highly effective upgrade and Crossgrade experiences that are contextually relevant, exceedingly useful and deeply resonant with users. 

Key Responsibilities
• Develop and own high-value, consumer-centric digital features and products supporting Peacock's upgrade, cross-sell and monetization efforts.
• Define vision, KPIs, and high-level priorities across the global product portfolio Drive stakeholder, leadership, and executive alignment around upgrade and monetization strategy and prioritization
• Synthesize user research and performance data to create strategic, iterative experimentation plans
• Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization.
• Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment.
• Balance inputs from business, design, research, technology, and external teams.
• Create a network of cross-functional partners. Build rapport and earn trust
• Define and model best practices across the team. Collaborate on the planning and building of scalable and extensible tools and resources.
• Act as a close, trusted partner with design and engineering stakeholders to create multiplatform, scalable capabilities
• Provide mentorship, guidance, and feedback to junior Product Managers on the team. 

Qualifications
• You are an experienced product leader with a proven track-record of designing and delivering a roadmap of customer-centric features that advance business KPIs and objectives  
• You can defend and vigorously pursue ideas based on analytical and qualitative insights and you listen to the voice of the consumer. 
• You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success-or failure. 
• You are a strong communicator, able to articulate your point-of-view, engage in fact-based discourse, collaborate, compromise, and bridge gaps across teams and stakeholders at every level. 
• You are resourceful and you lean on yourself, able to bring the big ideas and deliver the practical daily output. 
• You feel most at home in a fast-paced, iterative, and collaborative environment. 
• You are fluid and adaptable-able to pivot and work on multiple tracks and bring clarity to ambiguous initiatives. 
• You have a consumer-first approach to product design and development 
• You are passionate about understanding users, their lifecycle, and their behaviors 
• You can look at data and see tactical, granular implications and big-picture insights 
• You are a strategic thinker who is able to consider challenges from multiple perspectives 
• You are a strong communicator, able to articulate your point-of-view, engage in fact-based discourse, collaborate, compromise, and bridge gaps 
• You are resilient-driven, resourceful, and the natural owner of both big ideas and practical daily output. You feel most at home in a fast-paced, collaborative environment 
• You are a fast and eager learner willing to take on new challenges and explore ambiguous problems 
• Strong time management and prioritization skills 
• Excellent communication skills, including the ability to quickly establish rapport with stakeholders and convey complex messages simply 

Essential knowledge & experience
• Minimum 7 years managing the upgrade and/or monetization product lifecycle-incubating, building, delivering, and scaling digital products. 
• Experience leading the prioritization, management, and delivery of a strategic roadmap across a global portfolio of products. 
• Extensive experience creating and executing data-informed, hypothesis-driven experimentation plans 
• Demonstrated ability to analyze large, complex problem areas and identify the key strategic priorities to drive success 
• Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices – tvOS, Fire TV, Roku, etc. 
• Fluency in defining problem statements, running design sessions with UX/Product Design, hypothesis-based design. 
• Expertise in rapid deployment and experimentation-metrics, analytics, A/B testing, user testing, and market research.  
• Comfort with various product management tools such as Jira, Optimizely, Powerpoint, and Excel 
• Experience working in an agile software development environment.  
• Deep understanding of the streaming market, its major players, trends, and challenges 
• Demonstrated ability to influence without authority and drive consensus across a matrixed, cross-functional organization 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $170

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Jobcode: Reference SBJ-rj3y2e-3-145-86-211-42 in your application.