Manager, Client Team

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

We are seeking a dynamic and experienced Manager, Client Team to join our organization in New York, United States. As a key member of our leadership team, you will be responsible for overseeing and guiding a team of client service professionals, ensuring exceptional client satisfaction and driving business growth.
• Lead and mentor a high-performing team of client service professionals, fostering a culture of excellence and continuous improvement
• Develop and implement strategic plans to enhance client relationships and expand service offerings
• Oversee client portfolios, ensuring delivery of high-quality services and solutions that meet or exceed client expectations
• Collaborate with cross-functional teams to identify and capitalize on new business opportunities
• Analyze client data and market trends to inform decision-making and optimize team performance
• Establish and maintain strong relationships with key clients, serving as the primary point of contact for escalated issues
• Drive innovation in client service delivery, implementing best practices and new technologies to improve efficiency and effectiveness
• Monitor and report on team performance metrics, providing regular updates to senior management
• Ensure compliance with company policies, industry regulations, and contractual obligations

Qualifications
• BA/BS or equivalent experience
• Minimum of 5 years of sales, client solutions or agency experience

Desired Characteristics:
• Strong written and oral communication skills
• Strong organizational skills and attention to detail
• Knowledge of sales, media and brand marketing process
• Strong knowledge of Power Point and building proposals
• Proficiency in excel
• Ability to solve problems and work proactively
• Passion for the content and distribution business
• Knowledge of the digital marketplace preferred

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $115,000 (SIC eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-gwq91y-18-220-242-160-42 in your application.