Assistant Manager Events

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Job Description

Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization

Essential Responsibilities
• Contribute to a department culture that promotes a professional, collaborative, positive and teamwork‐ driven work setting for all employees.
• Supervise the planning and execution of entertainment events, including supporting project milestones, build procedures of training, maintain budgets, providing necessary support for partners, clients, and park operations.
• Ensure assigned projects and duties to staff members have ongoing expectations communicated.
• Assist with the creation, implementation, and management of an on‐going Action Plan to improve and maintain employee engagement and satisfaction (TSAT).
• Have knowledge and maintain all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Internal Entertainment and USH partners.
• Contribute to tracking and managing non‐labor/ labor budgets, including reporting variance explanations. Work with Manager to recommend budget adjustments based upon operational requirements. Assist Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
• Ensure the operational efficiency and effectiveness of administration, event entertainment, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with management, department stakeholders, employees, etc. as appropriate.
• Provide direction, development, and support to Seasonal staff, performers, partners, and employees. Communicate feedback and address all disciplinary & performance issues, providing recognition, and coaching.
• Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow‐up documentation as required for department.
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Have current knowledge of union contracts and scheduling parameters for all partnering departments.
• Ensure vendors and contract labor are actively in compliance with all USH requirements prior to work or active engagement of work.
• Demonstrate appropriate discretion with IP and proprietary information for all creative and internal communications.
• Execute other duties as assigned.

Team & Department Strategy:
• Maintain the annual calendar for all projects. Cross refence milestone documents for each project using the information from the annual calendar.
• Support team meetings once per week to review each project next steps, establish priorities, assignments and deadlines.
• Assist manager in building annual budget for both labor and non-labor needs, and ensure proper budgetary guidelines are followed throughout the year.
• Lead execution of Team Member interviews for Seasonal Supervisors and other related support positions.
• Partner with Show Quality Team and Entertainment Production to ensure standards are routinely reviewed and updated. Forge productive collaborations with each team and lead/facilitate through stages of ambiguity. Update Manager routinely where there are issues with partners.
• Contribute to After Action Review process after each project. maintain tracking of feedback that can be incorporated into future projects. Create post-project report that is shared with department leadership.

Development of Direct Reports and Seasonal Reports:
• Assist Manager with the development and execution on‐boarding and training for Seasonal Supervisors. As well as providing on‐going skills development during the course of each event.
• Ensure that tracking and relaying performance feedback, coaching and annual evaluations for seasonal supervisors and/or support personnel is assigned and executed.
• Assist in setting work expectations and leadership standards for all Seasonal Team Members who report to Entertainment Events Management during the course of the assigned event.
• Using company performance development tools, administer performance feedback, coaching and annual evaluations for direct reports.

Project Planning and Advancing:
• Partner with Entertainment Production and other Park partners to ensure a seamless transition between pre-production phase of project planning and the event operation for Team Members and Guests.
• Partner with Guest Relations, Operational Excellence and Corporate Security to ensure our operating plans are shared before opening each project.
• Maintain up-to-date SOPs and training curriculum/procedures for all recurring projects (i.e. HHN, Grinchmas, etc.).

Event Specific Responsibilities
• Supervise various sized teams in the execution of events including seasonal and fulltime staff. Ensuring that all operating components are in accordance with department and company standards.
• Contact Manager when situations in the field escalate to involve other partners.
• Maintain up-to-date distribution list and contact information for the venue/area team. Ensure department partners (i.e. HR, Workforce Planning, etc.) have updated information regularly.
• Ensure the Maintenance request, repair, and replacement of any equipment necessary for the team to properly do their jobs (radios, earpieces,etc.) .
• Ensure that employee schedules are accurate and up to date and that the venue/area is able to support the operation, including special events.
• Provide direction, development and s

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Jobcode: Reference SBJ-r135xx-18-118-1-136-42 in your application.