Account Manager

Job Description

Job Description
In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.
Job Duties
• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
• Confidently ask discovery questions to fully understand needs/wants of each account
• Encourage the increase of product usage and revenue growth from each account
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Respond to all inbound sales and service inquiries/requests from current clients in timely manner
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
• Assist new team members with training and platform/process knowledge
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
• Other duties as assigned
Qualifications
Basic Qualifications
• Willingness to travel on a semi-regular basis to engage with partners & customers
• Strong written and telephone skills required
• 2+ years' experience in sales, account management, and/or customer service
• Strong work ethic to effectively manage your time to drive growth within your territory
• Demonstrated multi-tasking abilities with consistent and timely follow-through
Desired Qualifications
• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always over deliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no ''paved path''
• Sales experience within software (SaaS) or web-based applications is preferred
• Experience using salesforce.com or similar CRM system is preferred
• A self-starter and problem solver, a team player
• Strong knowledge of the sports landscape and sport specific to this role
Additional Requirements
• Willingness to travel and work on weekends with short notice
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Hybrid: This position has been designated as hybrid, generally contributing from the Minneapolis office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Compensation: $56,000 Base + 43% Sales Incentive Comp target

Jobcode: Reference SBJ-rbvz4o-18-225-254-112-42 in your application.