UX Researcher

Job Description

Responsibilities
NBC Sports Group is hiring a UX Researcher to join our team. This member of the research team is responsible for gathering user feedback at every stage of the development process and communicating that deep understanding of our users to our development team members so that our portfolio of digital products meet our company goals and exceed our customers expectations. If you are analytical, detail-oriented, and passionate about understanding users and how they engage across our digital platforms this could be the job for you!
Our team conducts primary research to support all phases of the product life cycle – identifying opportunities, building new products and features, and tracking impact over time. Our goal is to enable our development teams to make informed, user-centric decisions and provide a best-in-class experience for our users. The job reports to the UX Research Manager.

As a UX Researcher, you will….
• Conduct primary research, including designing and executing user interviews, usability studies, surveys, focus groups and more to support the development teams
• Lead all phases of research projects including developing well-crafted research plans, scheduling and moderating sessions, extracting insights, and presenting findings
• Work independently as well as cross-functionally with other teams including design, product, analytics, and others
• Articulate user behaviors, needs, and motivations to stakeholders across teams
• Collaborate with team members to improve processes where necessary
• Conduct qualitative and quantitative research, with the ability to mix methods depending on the research initiative
• Create comprehensive research plans and be able to lead user research initiatives
• Collaborate closely with UX Designers to incorporate research findings into designs to create exceptional user experiences
• Create design artifacts and prototypes to be used in user research activities
• Work closely with other UX researchers and product designers to conduct user research and usability studies
• Synthesize user insights to produce easy-to-understand artifacts and actionable next steps for UX, product, engineering, and overall organization to consume
• Understand and be an advocate for user-centered design processes

Qualifications/Requirements
• Minimum one year professional experience of conducting user research

• A degree in related field is a plus but practical experience is just as valued

ADDITIONAL JOB REQUIREMENTS
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.

• Must be fully vaccinated against COVID-19 at the commencement of employment or must undergo regular COVID-19 testing if Company determines your job position requires accessing an NBCUniversal worksite.

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics
• You have an obsession with uncovering meaningful user insights

• You have a proven track record of managing multiple projects at the same time without a lot of direct supervision, if you ever have downtime it is easy for you to determine how to fill it with something useful

• You insist on sweating the details and focusing on craftsmanship

• You are curious, love to learn, and like to share what you know

Jobcode: Reference SBJ-gmvxkm-3-149-250-65-42 in your application.