Associate Director, Client Success

Job Description

Thank you for considering the Associate Director, Client Success role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids' entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits. Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises.

This role will report full-time ON-SITE at our Los Angeles Office.

The Role
• Run the day-to-day operation of a client success management team, overseeing multiple clients and projects
• Oversee partner relationships to drive value and efficiencies
• Helping to drive customer strategy and product innovation
• Organize and lead meetings with internal and external stakeholders to present project activities and performance
• Evaluate systems and processes for efficiencies leveraging technology and resources
• Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service.
• Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction.
• Partake in brainstorming sessions to generate creative ideas for client pitches.
• Collecting and analyzing campaign data and consumer trends data.
• Demonstrate compelling data storytelling through high data literacy, strong data visualization and impactful communication for client reports ensuring they are delivered in a timely manner.
• Lead client meetings, ensuring efficiency and effectiveness by managing and aligning expectations, identifying gaps, confirming next steps and maintaining timely completion of agenda.
• Utilize critical thinking when dealing with ambiguity or contradiction to make decisions and maintain task progress
• Collaborate with internal stakeholder teams: brand partnerships, media & ad ops, data, creative, production, social, marketing & finance.
• Become a subject matter expert for all Moonbug IP.

Requirements:

Requirements
• 5 years of account management, project management, customer success experience
• 3+ years experience within the media industry: media agency, publisher or creative agency background.
• 2+ years of management experience
• Strong project management skills with the ability to manage short-term and long-term deliverables.
• Highly organized and detail-oriented with the ability to manage large, complex projects as well as juggle multiple projects at one time.
• Solutions oriented with strong problem solving skills
• Effective communicator with excellent verbal and written communication skills
• Ability to adapt communication style to be most effective for all stakeholders
• High organizational savvy and emotional intelligence
• Thrives in a team environment and enjoys working on a team.
• Excited by a fast paced environment.

Jobcode: Reference SBJ-gkj9bk-18-222-98-91-42 in your application.