Family Relations Manager

Job Description

Company Overview:
The Miami Marlins are a professional baseball franchise based in Miami, Florida. The Marlins are dedicated to delivering exceptional entertainment experiences, fostering community engagement, and inspiring a lifelong love for baseball. Through our commitment to excellence on and off the field, we aim to unite fans, promote diversity and inclusion, and positively impact the lives of individuals across South Florida. We believe in empowering employees to reach their full potential. As we continue to grow and evolve, we are seeking a dedicated Family Relations Manager to join our dynamic team.

Description
We are seeking a Manager of Family Relations within Baseball Operations. This person will oversee the Miami Marlins Families Program to provide a premier Major League experience. This person will have strong interpersonal and communication skills to connect with various departments, serve as a liaison to professional personnel and their families, and plan numerous events to enhance the family experience of our professional personnel.

Duties & Responsibilities
• Collaborate with marketing, social media, the Marlins Foundation, and the events team for the Marlins Families program needs.
• Oversee, plan, and execute charitable endeavors with support from the Marlins Foundation and community partners.
• Serve as point person to assist families with gameday items such as issuing ID cards, parking passes, suite requests, and other personal requests.
• Serve as the primary point person for Marlins professional personnel families.
• Oversee, plan, and execute various family activities such as Family Day.
• Oversee family room maintenance and upgrade requests at Loan Depot Park.
• Oversee the childcare program at Loan Depot park.
• Work with the Director of Travel to coordinate travel itineraries and provide accurate information and updates.
• Work with the Director of Travel to ensure travel plans and family needs are handled in a timely manner before road trips.
• Assist with planning and travel for the annual Family Trip. This could also extend to other travel requirements in the postseason.
• Negotiate rates and contracts with vendors.
• Manage team gifting initiatives for various occasions such as birthdays, baby showers, and anniversaries.
• Oversee and manage budgets.
• Work with team stores and local vendors on discounts and collaborations.
• Create the Miami Marlins Better Halves resource guide.
• Stay current on family services trends in the sports industry to ensure the Marlins program remains at the forefront.
• Assist with Miami Marlins front office family events.
• All other duties as assigned.

Requirements & Skills
• A minimum of 3 years of management experience.
• Extensive experience managing requests related to VIP groups.
• Experience in the hospitality industry.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Strong ability to lead and manage employees.
• Ability to work nights and weekends, potential travel.
• Extensive experience in baseball or sports is preferred.
• Ability to speak Spanish, preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Jobcode: Reference SBJ-rb0e2o-3-17-150-89-42 in your application.