Events Manager - Center Stage Concert Venue

Job Description

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

It is the responsibility of the Manager Event Services to oversee tevent/show team(s) during a show/event inside the arena/theater, or when working in and around the hotel, for ensuring a safe and enjoyable environment for all guests. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Oversees & budgets the front-of-house, i.e., ushers, ticket-scanners, security, local law enforcement and emergency response crews, metal detector staff, etc. with estimates for all events and works with the promoters and convention clients on estimates that go to settlement.
• Liaise with tour promoters, security directors, meeting planners and convention services staff for the coordination of all front-of-house needs from security and medical to ushers, ticket-scanners, greeters and other staff.
• Manages Human Resources responsibilities to include; creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Manages assigned operational functions consistent with the strategic plan and vision for the company, department, and division.
• Partner with appropriate teams and utilize applicable program/software for all events to ensure sponsorship activations or convention set-ups meet fire code and get submitted for permits as needed.
• Manages and monitors fiscal budget to produce both short term and long-term profitability for Center Stage/Neon Room.
• Distributes property-wide Event Information Sheets.
• Works with the Ticket Office personnel on ticketing/scanning matters.
• Be aware of and remedy any safety concerns that could contribute to guest inconvenience.
• Coordinate with Production Manager on all events to ensure staff and security schedules meet production schedules.
• Coordinate with Security management on all events to arrange proper security staffing schedules, coverage and account for all on event estimates for settlement.
• Responds, whether orally or in writing, to guest concerns.
• Perform other job-related duties as requested

SUPERVISION:
• Supervisor Special Events and/or Event Services
• Oversees Ushers.

MINIMUM REQUIREMENTS:
• Bachelor’s degree in a related field, or equivalent education and experience
• At least five (5) years of experience in event management or related

CERTIFICATIONS, LICENSES, REGISTRATIONS:
• Proof of eligibility to work in the United States
• Gaming license in applicable jurisdiction(s)

KNOWLEDGE, SKILLS, AND ABILITIES:
• Must be friendly and courteous always yet fair and firm in resolving potential guest or employee problems and concerns
• Must provide the ultimate in guest service always
• Ability to work under the guidance, leadership and direction of the Director of Entertainment and the management of the arena/hotel
• Basic mathematical skills
• Ability to observe and remember details and to follow directions effectively
• maintain a friendly, polite demeanor
• Effective listening abilities with strong judgment skills
• Stand and move through assigned area for extended periods of time
• Maintain physical stamina and proper mental attitude to work under pressure and deal effectively with guests, fellow employees and management
• Work indoor and outdoor with exposure to cold or warm temperatures.
• Ability to communicate in English, in both written and oral forms

WORKING CONDITIONS:
• Other – Must be flexible for work outside of normal business hours

Jobcode: Reference SBJ-d9x427-18-117-196-217-42 in your application.