Vibee - Communications Manager

Job Description

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

Vibee is seeking an experienced Communications Manager to join the team. The successful candidate should be detail-oriented and a creative thinker with excellent writing and research skills to help us elevate all content and thought leadership. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details. This position is based in Las Vegas and is required to be in office on a hybrid schedule.

RESPONSIBILITIES

Communications Planning and Strategy
• Communications Calendar
• Develop and maintain a comprehensive communications calendar for the company, in collaboration with the Marketing, Fan Experience, and related departments
• Coordinate with various departments to ensure alignment and timely execution of communication plans
• Create specific communication plans for each event, outlining key messages, channels, and timelines
• Written Communications, Brand Voice and Consistency
• Develop and maintain a consistent brand voice across all mediums
• Interpretation of creative briefs and produce written creative content for brands, events, and projects
• Research and understand project needs and target audiences, through online searches, reviews of existing research, interviews with subject matter experts, and in-person meetings
• Write original copy and edit for a range of marketing and communications materials - must be proficient in writing both short and long-form content - ensuring that we maintain and build brand integrity across all communications
• Collaborate with the Event Producers and Marketing Team from concept development to delivery of final product
• Present copy concepts and final deliverables to internal team, and to artist representatives as required, and participate in pitches on occasion
• Revise copy based on internal and artist feedback
• Ensure all communications align with the company's brand guidelines and strategic objectives

Copywriting and Content Creation, including but not limited to
• Website Content
• Write and update all copy for the company's main website
• Ensure content is clear, engaging, and SEO-friendly
• Ticket Sales Platform
• Create compelling copy to drive ticket sales and conversions
• Maintain updated and accurate information on ticketing platforms
• Event-Specific Microsites
• Develop and manage content for event-specific microsites
• Ensure consistency in messaging and branding across all microsites
• Fan Communications
• Draft and refine communications for fan engagement, including newsletters, announcements, and promotional materials
• Tailor messages to different audience segments to maximize engagement
• Customer Service Language
• Review and refine language used in customer service communications, as needed
• Collaborate with the Director of Fan Experience to ensure a consistent and professional tone that aligns with the company's brand

Supervision and Leadership
• Team Management
• Lead a Communications Coordinator responsible for disseminating communications through platforms like Hive, Attentive, Framer, etc.
• Provide guidance and feedback to ensure high-quality and timely delivery of communications
• Lead various cross-functional teams in multi-facet projects
• Recruit, hire, train and onboard various team members
• Platform Management
• Oversee the use of various communication platforms to ensure effective distribution and engagement
• Stay updated on best practices and new features of communication platforms to optimize their use

Additional Responsibilities
• Cross-Functional Collaboration
• Collaborate with marketing, sales, events, and customer service teams to gather information and create cohesive communication strategies
• Act as a liaison between different departments to ensure integrated communication efforts
• Participate in special projects and cross-functional activities to support successful program deliver and project roll-outs
• Metrics and Reporting
• Monitor and analyze the performance of communications to assess effectiveness and inform future strategies
• Prepare regular reports on communication activities and outcomes for senior management
• Crisis Communication
• Develop and execute crisis communication plans as needed
• Ensure timely and effective communication during emergencies or unexpected events
• Continuous Improvement
• Stay informed about industry trends and best practices in communication
• Implement new ideas and improvements to enhance the effectiveness of communication efforts
• Other duties as required

QUALIFICATIONS
• 3+ years of communications / copywriting experience, having demonstrated an exceptional work ethic
• Bachelor's degree or equivalent experience
• Professional level of verbal and written communication skills
• Knowledge of communication processes and strategies
• Proven experience in a communications role, preferably in the entertainment industry
• Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools
• Strong project management and organizational skills
• Ability to work independently and manage multiple projects simultaneously
• Ability to navigate the internet as a communication and research tool
• Ability to identify opportunities to link projects, initiatives, or promotions together
• Possess a strong work ethic with a high sense of responsibility in an ever-changing environment
• Must be able to handle sensitive matters and exercise excellent judgment
• Ability to work independently and within a team to juggle multiple prioritized tasks

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments on site at our events
• May sit for extended periods of time and work in drastic temperature climates onsite at our events
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing to travel as required both domestically and abroad, if required
• Must have a current passport and be able to travel worldwide without restriction

Applicants for employment in the US must possess work authorization, which does not require sponsorship by Vibee for a visa.

Hiring Salary Range: $65,000.00- 85,000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only. It is estimated based on what a successful Nevada applicant might be paid. It assumes that the successful candidate will be in Nevada or perform the position from Nevada. Similar positions located outside of Nevada will not necessarily receive the same compensation. Insomniac takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.

Jobcode: Reference SBJ-ro499p-3-133-133-251-42 in your application.