Venue Operations Manager - Orpheum Theatre

Job Description

Job Description

THE JOB

We are seeking a motivated and experienced individual to take on the operations manager role at Orpheum Theatre and occasionally assist at other Crossroads Venues located in Boston, MA. This position exercises overall responsibility for venue operations. This is an exempt role reporting to the General Manager of the venue.

WHAT THIS ROLE WILL DO
• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
• Works with General Manager, to assist in the preparation of annual operations budget
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Investigates and resolves guest related complaints
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creates and implements effective recruiting programs for seasonal event staff
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages any and all training programs and ongoing development of event staff
• Commit to providing a safe and enjoyable facility for guests and employees
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Effectively manages and approves all payroll for in-house departments
• Responsible for all required governmental reports and files
• This position oversees and ensures the execution of all operating department compliance policies and procedures
• May be asked to run operational shifts at our sister properties in Boston, to include Citizens House of Blues, MGM Music Hall Fenway, Paradise Rock Club and Brighton Music Hall.
• BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-dy0y6p-18-191-234-153-42 in your application.