Regional General Manager - /Crossroads Venues

Job Description

THE ROLE:

The Regional General Manager is responsible for all aspects of entertainment business operations in five (5) venues; MGM Music Hall, Citizens House of Blues, Paradise Rock Club, Brighton Music Hall, and the Orpheum Theatre. Responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our team members to develop and to be productive, while ensuring an amazing guest experience.

WHAT THIS ROLL WILL DO:
• Control the day-to-day operations of the Venues within the policies and guidelines set forth by the company to include oversight of the security department within Crossroads.
• Facilitate proper communication and organization, as well as to and from corporate.
• Provide overall leadership and support for all staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct.
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Oversight of Sponsorships for Crossroads venues.
• Ensure employees work productively and develop professionally.
• Manage physical venue to ensure proper maintenance and repair.
• Maintain food & beverage budget through inventory management, pricing and process improvement and proper training of staff.
• Work closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation and cleanliness in food and beverage areas.
• Work closely with executive leadership team to ensure growth, increase efficiency, improve team morale, and minimize risks to the business.
• Maintain a positive relationship with landlord, our business partners, and local law enforcement.
• Maintain positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue.
• Ensure that all events are executed properly, to the client's satisfaction.
• Promote positive employee relations including effective delegation of duties and fostering high staff morale.
• Provide leadership and direction resulting in employee retention.
• Works closely with Live Nation promoters and operations and provides direction on standards and compliance
• Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
• Advance each show with tour security directors and fulfill tour security requirements
• Identify, develop, and retain high potential team members to build business bench strength.
• Create and maintain framework for strong interdepartmental communication to effectively implement cross-promotional goals and objectives.
• Foster and maintain community and partner relations to further the interests of the company and venue.
• Create a positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue.
• Analyze demographics of the market and look for opportunities to increase markets; work with marketing, special events and promotions staff to create internal and external promotions.
• Review all special events contracts for profitability and feasibility for execution; ensure that all special events are executed to Live Nation standards.
• Participate in preparing annual budgets, in conjunction with executive leadership team and home office support team members.
• Participate in developing long and short-term plans for revenue growth and cost control measures.
• Ensure systems and processes are in place for all cost controls/inventories.
• Develop new revenue streams including programming, F&B promotions, talent, and retail.

WHAT THIS PERSON WILL BRING:
• Minimum 9+ years of experience overseeing multiple venues as a General Manager or Director of Operations in a hospitality related business; restaurant operations experience is highly preferred.
• Responsible Alcohol Awareness Training Certification or equivalent.
• Experience/interest in wines, spirits, and mixology.
• Must have extensive background in event sales and promotion.
• Ability to perform all job duties and responsibilities.
• Requires excellent communication skills, both verbal and written.
• Must have expertise in profitability analysis and budgeting.
• Exhibits strong critical thinking skills in immediate and long-term situations.

Jobcode: Reference SBJ-gp68eo-3-138-61-88-42 in your application.