Project Manager - Marketing Services

Job Description

THE TEAM

Marketing Services is a service driven organization that provides product vision and support to develop technology (or leverage existing technology) that allows for intelligent scale and sophistication of Ticketmaster and Live Nation marketing programs.

Marketing Services consists of the following teams:
• MARKETING AUTOMATION: Maximize Live Nation marketing while reducing operational cost through automation of marketing campaign creation/optimization and internal tools.
• PERSONALIZATION: Leveraging the latest Data Science and Machine Learning to deliver Content Recommendations and Custom Audiences to the Web, the App, and CRM.
• CRM MARKETING: Build capabilities that enable sustainable relationships with our fans through personalized, relevant, and timely communications.
• MEASUREMENT, SIGNALS & ANALYTICS PLATFORMS: Provide actionable, accurate, and regular marketing performance and fan behavioral data for use by Business Intelligence and Marketing Management teams. Reducing operational overhead and helping to improve marketing and reporting efficiency through automating reporting tasks.
• DATA SCIENCE: Leveraging industry-leading analytical methodologies for working with large datasets to extract meaningful business insights and creatively solve business problems.

THE ROLE

Live Nation is dedicated to building a world class marketing organization powered by world class marketing technology. Our mission is to connect the right fans with the right events at the right time. We aim to do this at scale for hundreds of millions of fans across hundreds of thousands of events with billions of tickets to sell.

We are looking for a strong Project Manager who can thrive in a fast-paced environment focused on supporting the engineering teams that deliver our marketing technology applications and services. We are seeking candidates who are proactive, self-starters and have a proven track record of delivering world-class products, preferably in data intensive organizations.

The ideal candidate should be an accomplished professional who possesses the passion, experience, skills and abilities to help extend Marketing Services PMO.

If you are someone who is motivated by driving value to the business, holds themselves to a high standard, is meticulously detailed, can work and learn independently, and loves working collaboratively – with no ego – for the betterment of a team, please apply today.

WHAT THIS ROLE WILL DO
• Serve as Scrum Master/Project Manager for one or more engineering teams.
• Collaborate with Product and Tech Leads to establish prioritization, planning and execution processes.
• Identify and quickly resolve changes in scope, schedules and resource requirements.
• Identify and communicate risks; work with subject matter experts to develop and implement risk mitigation plans.
• Prioritize and track issues and create remediation plans for resolution of impediments in priority order.
• Coordinate with interdependent teams, aligning roadmaps and deliverables to meet deadlines.
• Understand and maintain focus on business value and KPIs.
• Maintain accurate project reporting information and up-to-date project assets and metrics.
• Ensure open and clear communication regarding product releases, roadmaps, and challenges.

WHAT THIS PERSON WILL BRING
• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in Agile Project Management, with experience in a data intensive organization a plus.
• Certification in one or more project management frameworks (CSM, PMP, etc.) or applicable experience managing an engineering team with direct responsibility for delivery of business value.
• Experience establishing Agile Project Management process within an existing team.
• Experience with all phases of large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications, and stakeholder engagement activities.
• Working knowledge of both Jira and Confluence or similar tools.
• Asana and Smartsheet experience is a plus.
• Excellent knowledge of agile techniques, artifacts, values and principles and passionate about continuous improvement.
• Excellent communication, presentation skills and ability to adjust delivery approach, language and level of detail to meet technical, non-technical, and executive audience needs.
• Ability to lead efficient meetings and guide a group towards agreed upon objectives.
• Detail oriented with strong time management and organizational skills.
• Excellent problem solving and critical thinking skills.
• Able to manage competing priorities with little supervisory input.
• Flexible and responsive to changing situations.
• Self-motivated with the ability to work independently and as part of a team.
• Ability to inspire and motivate teams.
• Desire to work in a fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

Jobcode: Reference SBJ-ro7pw4-3-144-15-34-42 in your application.