Operations Supervisor - Uptown Theater

Job Description

THE JOB
Operations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary.

WHAT THIS ROLE WILL DO
• This role will be on predominantly show hours with very little Non Show hours.
• Works directly with the Ops Manager and other supervisors to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Suggestive selling of all venue products and services when applicable
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre-shift sheet and relay information from management directly to staff
• Turn in all lost and found articles to Box Office
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Leads all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Assist MOD with all ejection logs and incident reports
• Required to work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:
• High School Diploma required
• 3-5 years in restaurant, bar, night club leadership role.
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
• Experience in developing operating procedures.
• Proficiency with Microsoft Excel and Word.
• Prioritization of duties and effective communication skills.
• Ability to train and develop employees.
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Experience handling administrative tasks (such as inventory, labor forecasting, scheduling, sales reports, handling invoices and performance tracking).
• Detail oriented.

Preferred:
• Security Experience
• Experience in a live music environment
• College diploma in related field.
• Interest in growing and developing within Live Nation and venue operations.

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-repjx5-3-17-166-87-42 in your application.