Operations Supervisor - The Fillmore

Job Description

WHAT THIS ROLE WILL DO

Reporting to the Operations Manager:
• Oversee and assist with venue setups for events
• Efficiently manage and organize emails, staff schedules, and communication workflows to enhance productivity and streamline operations across the team.
• Monitor the labor cost of the shift, paying close attention to forecasts
• Checking accuracy of labor system at the end of the shift
• Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Manage tasks for opening, ongoing, and closing operations.
• Conduct daily pre-shift in an upbeat and motivational manner
• Finalize all event reports once the event concludes.
• Conduct safety, cleaning and maintenance walk-throughs – interior and exterior of building
• Check ticket counts throughout the event
• Promote effective communication and organization between departments
• Any additional tasks assigned by the operations manager, or general managers

WHAT THIS PERSON WILL BRING

Required:
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• Availability to work late hours, with flexible scheduling on weekdays and nights.
• Proven strength in team management
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office software
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Excellent time management skills and performs well under pressure.
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Preferred:
• At least 2 years' experience within the live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 45 lbs. using proper lifting techniques

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

WEALTH: 401(k) program with company match, Stock Program Reimbursement

FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health, and safety mandates and/or restrictions imposed by applicable local, state, or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

Jobcode: Reference SBJ-d8kkkk-3-144-9-152-42 in your application.