Operations Staff- The Mann Center

Job Description

THE JOB

As a member of the Operations Team, you will be responsible for servicing any and all needs of the touring artist as they arise in preparation for the performance and general maintenance of the venue. This may include, but is not limited to, moving and setting up chairs and tables, setting up a security perimeter, painting touchups, building repair, facilitating large lines of guests, filling in for ushers or security when needed, interacting with the other departments around the venue, interfacing with the guests and ensuring the best possible evening, and more. Developing your discretion and anticipating the needs of the guests will be crucial as you learn on the job.
• Maintain the working order of all facilities at the venue
• Set up and remove all lobby and theater related set up
• Prep the exterior of the building for show days
• Assist in the clean up at the end of the event and returning the theater to its default state

WHAT THIS ROLE WILL DO
• Works directly with the Ops Manager and Operations Supervisor to perform day of show duties
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Turn in all lost and found articles to Box Office
• Required to work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:
• Working knowledge of high-volume operations and guest relations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
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• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• High School Diploma required

Preferred:
• Experience in a live music environment

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-g47vvv-13-58-61-197-42 in your application.