IT Support Coordinator

Job Description

THE JOB:

Working within the IT Service Desk Team, you will be the first point of contact to our internal customers. Your role is to help our customer to resolve their IT issues or escalate them to our 2nd line team. This service desk operates 24/7 365 days a year.

WHAT THIS ROLE WILL DO:
• Day to day operation of Service Desk function including direct call handling and incident management
• Delivery of first level support to customers
• Creation of training material, documentation and manuals; documentation of records for recurring errors
• Help with computer setup/configuration tasks as directed
• Assist staff with IT tasks/projects as requested

WHAT THIS PERSON WILL BRING:
• Bachelor's degree in Information Technology or related field preferred or a combination of education and other equivalent experience
• Minimum two years of relevant, hands-on, professional experience in service and support functions of a global heterogeneous environment
• Experience in working within a distributed matrix organization of a global enterprise
• Strong customer service orientation
• Sharp mind-set and capability for analysis and judgment
• Excellent interpersonal and professional communication skills
• Should possess an interest in technology, computers and mobile devices
• Possess ability to work under pressure and multi-task while working under deadlines
• Possess a positive and proactive attitude towards customer support and desire to help people
• Working knowledge of MS Office 365, Windows, Mac OS X, Box
• Prior experience with hardware/software installation & configuration preferred

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

The expected compensation for this position is:
$20.38 USD - $25.48 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-dyvy2p-3-16-28-251-42 in your application.