Guest Services

Job Description

The Role:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Guest Services Manager
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs within the Venue.

Qualifications:
• Customer Service and communications experience is a plus!
• Strong strategic thinking and creative problem solving skills
• Excellent verbal and interpersonal communication skills
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires frequent walking and standing.

Jobcode: Reference SBJ-d519b1-18-220-64-147-42 in your application.