General Manager, O2 Forum Kentish Town

Job Description

Venue: O2 Forum Kentish Town

Company: Academy Music Group

Location: London

Reports to: Divisional Manager – Operations

Working hours: Full-time, permanent

Role

The O2 Forum Kentish Town one of the premier concert venues in the UK, with shows from every major rock, pop and comedy act on the touring circuit. In recent years, O2 Forum Kentish Town has seen some legendary performers take to the stage including, Deftones, Wet Leg, Pierce The Veil, Paul Weller, Alvvays, Wargasm, The Libertines, Mae Muller, Louis Dunford, The Enemy, Ice Nine Kills, Joshua Basset, Self Esteem, James Bay, The Flaming Lips and George Clinton.

The General Manager will operationally run the O2 Forum Kentish Town and is accountable for the wider team and management of the day-to-day business including all operational functions. Passionate about the live events industry you will be highly motivated to generate commercial and creative opportunities for shows and events with established acts and emerging artists. The GM is direct line manager for all salaried staff in the venue including the venue management team and bars, box office, maintenance etc.
Our team

The General Manager is the linchpin for the team at O2 Forum Kentish Town, an established and thriving venue where our shows and events are as diverse as the individuals within it. The successful candidate will be drawn to managing, training and supporting an innovative team in a fast-paced live environment, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you
• The ideal candidate will have experience working as a GM in a high-volume venue. Experience of working as a manager or in an operational role is essential
• Successful background in the live entertainment industry or venue management
• Proven track record in managing live performance events
• Expert knowledge of health and safety regulations and licensing
• Excellent communication and diplomacy skills
• Management experience of a large team
• Proficient in Microsoft Office packages
• Understanding of venue diary management, programming and the promotion of live events
• Excellent control of operating costs, budgeting and forecasting
• Self-motivated and results driven

What we need
• Personal licence holder
• First-class client and customer service
• Demonstrable leadership and motivation of others
• Passionate and enthusiastic for the live events and the music industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive leader in problem-solving who can negotiate solutions
• Strong awareness of P&L
• A dynamic, forward-thinking manager to deliver exceptional service
• Ability to drive the venue business forward

What you'll be doing
• Meet Company business objectives and manage operations
• Maximise the events diary
• Act as the first point of contact for all contracted events
• Maintain and develop client relationships
• Implement efficient business strategies as directed by the Company
• Duty manage events and programming to the highest quality
• Generate new business opportunities for commercial success and profitability
• Meet or exceed annual budgets
• Ensure all paperwork and reporting is completed and professionally retained
• Management and accountability for forecasting and budgeting
• Oversee all licencing administration, risk assessment and due diligence
• Adhere to all existing and new health and safety legislation
• Periodic testing and certification of venue equipment
• Control all operating costs in line with set targets
• Manage expenditure for all venue departments
• Ensure the venue is maintained to the highest standards
• Direct building maintenance issues so that urgent repairs are carried out in a timely manner
• Lead on compliance for all Company working practices
• Uphold and enforce the relevant terms of the premises licence and changes to the law
• Work collaboratively with the venue team, local authority and Company head office
• People management of all salaried staff in the venue including supporting all training requirements for full-time employees and ensuring high standards
• To publicly represent the venue and Company in a professional manner

Reality check

Whilst this is a fantastic opportunity to run an iconic music venue, the role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception.
Our company

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Monday 17th July 2023. We reserve the right to close applications at any time so encourage early application.

#LI-SL1 #AMG

Jobcode: Reference SBJ-r0o7vm-3-149-247-123-42 in your application.