General Manager - Fillmore Seattle

Job Description

THE JOB

We are seeking a General Manager to oversee business operations at Fillmore Seattle ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

WHAT THIS ROLE WILL DO
• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols
• Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
• Manage team to high standard through clear communication of goals and expectations
• Create and maintain a positive venue culture with employees, guests, and visiting artists
• Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
• Responsible for meeting staffing levels and budget targets of concerts
• Manage relationship with State and municipal governments
• Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations
• Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.)
• Develop and implement best practices for traffic, parking operations, and pedestrian queuing
• Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Work with legal department on contracts and insurance requirements for all outside contractors and vendors
• Promote and establish ticketed venue rental events
• Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions
• Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
• Coordinate and facilitate event set-up with Operations Manager and team
• Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting
• Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions
• Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams.
• Implement and comply with the company's audit procedures
• Ensure that employee performance is monitored and reviewed
• Manage employee attendance records
• This position typically supervises many exempt and non-exempt positions
• Responsible for meeting staffing levels and budget targets for each event
• Ensures advance contact for each show with tour/event production managers. Fulfills requirements with input on budget from Talent booking division
• Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management
• Available to work nights, weekends, and holidays.
• On site for events prior to load in and until load out
• Any other reasonable duties as assigned by the executive management

WHAT THIS PERSON WILL BRING
• Minimum 5 years experience as a general manager, or in high-level concert production, operations, or touring management
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

The expected compensation for this position is:
$96,000.00 USD - $120,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-r1343v-18-216-188-136-42 in your application.