Facilities Supervisor

Job Description

WHAT THIS ROLE WILL DO
• Works directly with the Ops Manager to perform day to day operations of the venue, as well as, day of show duties
• Work through and correct guest/co-workers concerns and complaints regarding maintenance related issues
• Follow up with all managers to ensure that service standards are met
• Perform opening/running/closing duties
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre-show/show/post show duties and relay information from management directly to OPS staff
• Assist in the clean up at the end of the event and returning the venue to its default state
• Supervise other staff, create checklist/guidelines for other staff members

WHAT THIS PERSON WILL BRING

Required:
• Working knowledge of high-volume/high-stress operations
• Skills in guest relations/staff relations- Assessing and anticipating needs of guests/co-workers
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• High School Diploma required

Preferred:
• Experience in a live music environment
• Minimum of 2 years supervisor experience
• Understanding of all trades (HVAC, plumbing, electrical, etc.)
• Attention to detail and organizational skills

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing, working on your feet, and different weather conditions
• Must be able to lift or move up to 40 lbs using proper lifting techniques

Jobcode: Reference SBJ-rv0290-3-144-104-118-42 in your application.