Event Manager

Job Description

THE JOB

This is a hybrid position that involves operational responsibilities for both ticketed events such as concerts and shows as well as special events, both private and corporate.

WHAT THIS ROLE WILL DO
• Responsible for managing aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, staffing, and ongoing venue set-up and tear-down
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creates and implements effective recruiting programs for seasonal event staff
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages any and all training programs and ongoing development of event staff
• Commit to providing a safe and enjoyable facility for guests and employees
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• This position oversees and ensures the execution of all operating department compliance policies and procedures
• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
• Provides administrative support and assistance to the Special Events Sales Team
• Distribution of all internal and external correspondence
• Assists department team members with Information Systems support
• Distribution of all internal and external correspondence
• Assists all department team members with Information Systems support.
• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs,
• and station set-up)
• Liaison between client and LN Team Members throughout Event.
• Must maintain a neat, clean and well-groomed appearance (specific venue standard)
• Assist in all aspects of the Special Event once the special event order (SEO) has been distributed
• Client interaction: assists in conducting site inspections and walk through with clients as requested by DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Participate in meetings such as the SEO Meeting and Production Meeting
• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue
• Maintain files in proper order after the (SEO) has been distributed

WHAT THIS PERSON WILL BRING
• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Experience dealing with police and public officials
• Must have demonstrated experience managing staff- ideally experience managing Security, Ticket Takers and Ushers
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

The expected compensation for this position is:
$60,000.00 USD - $75,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-r0kq9m-18-190-219-95-42 in your application.