Customer Contact Agent - Auckland

Job Description

THE TEAM

Ticketmaster is doing something special. We are bringing together a Team of Experts to give our customers an experience unlike any other.

We are breaking all the rules and putting customers first. We see our people as having interests, families, friends, dreams, and causes that are all important to them.
Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

We want to help you grow, develop, and learn new things. You are constantly evolving, so shouldn't your opportunities be, too?

THE JOB

To provide high quality service meeting Ticketmaster's standards across all incoming contact center channels, including but not limited to:
• Outlet Help Desk
• Customer Care
• Accessible Sales

We want Ticketmaster to be your career destination.

We want to partner with you to grow your career by providing ongoing opportunities to put your skills on display and achieve your career goals.

This part time role offers 21 hours per week.

For this role you will be working onsite at our Auckland Operations Centre

Hours of operations Centre 7 days - Mon - Sun - 9.00- 5.00 pm

You will need to have availability during these times, as shifts are allocated on a rotating roster, which may include some after-hours and weekend work.

WHAT YOU WILL BE DOING
• Answer calls across Customer Service / Outlet Services / Sales as required.
• Respond to customer enquiries via electronic communication.
• Assist outlets with general and technical issues and escalate where necessary.
• Other duties as required and directed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Interpersonal Skills - Ability to relate to people on all levels by quickly establishing rapport and displaying patience where necessary.
• Organisational Skills - Proven ability to effectively manage time to ensure training deadlines and business needs are met.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.
• Numeracy - Ability to check numerical data entered and be able to identify unbalanced accounts.

Computer Literacy - Ability to use Microsoft Office based computer packages including Word, Excel & PowerPoint. Typing skills with high accuracy
• Communication - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when presenting/training. Effective listening skills are also paramount.

YOU (BEHAVIOURAL SKILLS)
• Customer Focus - Ensuring Ticketmaster's internal and external customers' needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Contact Centre experience is advantageous but not mandatory.
• Attention to Detail - Ability to accurately maintain training manuals and other training documentations ensuring quality assurance requirements are met.
• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
• Problem Solving - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
• Positive Attitude - Possession of ''natural energy'' with a proactive focus.
• Police Clearance Check - Due to PCI compliance requirements a police clearance check is required to perform this position.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive



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Jobcode: Reference SBJ-r7xjz8-3-145-111-41-42 in your application.