Concessions Manager

Job Description

Company: Live Nation

Department: Marketing Partnerships

Location: Live Nation, London, UK

Reports to: Head of Product

Working hours - Off peak season: Monday to Friday 10am - 6pm

Working hours - Peak season: Weekend, 'Out of Hours' work, Substantial time away from home onsite, as required

Job Type: Fixed Term (March 2025-Nov 2025)

Role Description

Live Nation Marketing Partnerships requires a Concession Manager to join the operational delivery division to help our (mainly drinks) partners get their products into hands of millions of fans.

We're looking for a highly organised individual who can take ownership of the operational advancing all requirements on product lines being retailed across the Live Nation festival portfolio.

The role will suit someone who can build solid working relationships quickly and easily, works well on their own initiative and is able to work to tight deadlines in a fast-paced environment. Previous experience working with brands, agencies, concessionaires as well as experience of working onsite at events is highly preferred.

Who you are

Competencies / Skills / Knowledge / Experience

Essential
• Highly organised and able to work across multiple internal and external departments
• Experience in brand partnerships, marketing, festivals and/or the live music business
• Exceptional organisational and communication skills
• An attention to detail second to none
• Able to prioritise, and hit deadlines consistently
• Ability to plan and anticipate problems, along with understanding how best to address them
• Resourceful and flexible with a positive 'can do' approach
• Comfortable with extended time away from home and the requirements of seasonal work
• Working knowledge of Microsoft Office suite with particular need to be fully competent on Microsoft Excel

Desirable
• Working knowledge of one or more of the festivals within the LN Portfolio
• Salesforce experience
• Full UK Driver's licence

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• A highly self-motivated and organised working style
• 1st Class Communicator (both written and verbal) - confident, friendly, and professional yet firm; able to build a rapport with all types of people
• A tenacious and conscientious team player who takes pride in delivering work to the highest standard
• Ability to plan, anticipate problems and how best to address them
• Ability to work calm under pressure despite conflicting demands
• Adept at managing multiple projects and tasks at one time
• A fast learner

What the role includes
• Enforcing standardised practices with concessionaires as set by HOD of Product
• Owning accurate information supplied on brand exclusivity to concessionaires
• Ensure all brand partner exclusivity clauses are understood and are being respected by all concessionaires
• Agree with concessionaires the service standards expected and required
• Design and enforce activation bar process with concessionaires
• Ownership over how our brand partners are represented on bar menus at festivals
• Ownership over F&B tokens plus pre paid card facilities used by brand partners at festivals
• Keep operational information up to date – always being clear and concise
• Communicating extensively with internal and external parties
• Ensuring our partners are aware of, and adhering to, our Live Nation Sustainability Charter
• Overseeing POS with concessionaire and festival teams
• Be the go to person between partners that supply products to festivals and our retail team(s)
• Post event sales reporting
• Working closely with all teams in the Marketing Partnership department

What it's like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for exceptional delivery for our brand partners. We have a fun and supportive atmosphere within the team where we each take real ownership of our responsibilities. We are dedicated to building excellent relationships with our brand partners at our Festivals and Venues, and spend time to ensure they experience a best-in-class service.

The Company

APPLICATION DEADLINE: Monday 6th January 2025. We reserve the right close applications at any time.

We enjoy an extended break during the Christmas period so will review you application when we return in the new year. Thank you for your patience.

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Jobcode: Reference SBJ-gq1e2m-3-145-45-223-42 in your application.