Command Center Dispatcher

Job Description

THE JOB

We are seeking a motivated and experienced individual to take on the Command Center Dispatcher at the venue. This position exercises responsibility for the command center functions and operations. This is an exempt role reporting to the General Manager of the venue.

WHAT THIS ROLE WILL DO
• Dispatch Coordination:
• Dispatch of appropriate departments through the use of radio systems.
• Communicate effectively with field personnel, providing essential information and instructions.
• Resource Allocation:
• Prioritize and allocate resources based on the nature of the incident.
• Maintain accurate records of resource assignments and availability in dispatching software systems.
• Communication:
• Assist in ensuring proper communication between all entities. (Venue, 3rd party vendors, Public safety departments)
• Technology Utilization:
• Operate and utilize computer-aided dispatch (CAD) systems and other relevant technologies.
• Maintain accurate and detailed records of all communications and actions taken during each emergency incident.
• Emergency Call Handling:
• In the event of an emergency, receive and respond to emergency and non-emergency calls from the public and other agencies.
• Collaborate with venue/event personnel, law enforcement, fire departments, and other emergency services to ensure a coordinated response to emergency incidents.
• Gather critical information to assess the nature and urgency of the situation.

WHAT THIS PERSON WILL BRING
• Experience as a command center dispatcher or in a related field.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused in high-pressure situations.
• Proficiency in computer-aided dispatch (CAD) systems and other relevant technologies.
• Willingness to work in a fast-paced shift environment with flexible hours.
• Previous experience in a live events environment desired.

Jobcode: Reference SBJ-rj0y10-18-118-30-253-42 in your application.