Assistant General Manager

Job Description

WHAT THIS ROLE WILL DO

I. Recruitment, Training and Development of Operations Department Heads/ Managers and Management Responsibilities
• Responsible for the overall management, communication, and connectivity of venue operations and staff for assigned venues
• Maintain a working climate that attracts, retains, and motivates quality personnel
• Ensure the organization's mission, values, commitments, goals and culture are upheld and practiced
• Actively participates in the recruitment strategy and efforts for management and Team Member positions
• Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals
• Ensures Discipline/Termination procedures follow all Live Nation guidelines
• Provides conflict resolutions in a positive, effective manner
• Ensures compliance with Live Nation Workplace Standards to maintain a working environment that is free of discrimination and harassment
• Facilitates proper communication and organization in the venue, as well as to and from the Home Office
• Provides overall leadership and support for the venue staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
• Manages physical plant/facility to ensure proper maintenance and repair
• Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
• Ensures that all special events are executed properly, to the client's satisfaction

II. Ensures Optimal Guest Experience
• Creates and maintains community and partner relations that will further the interests of the company and venue
• Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
• Maintain all Live Nation Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials

III. Enhancing Revenue/Controlling Costs
• Develop and implement procedures to improve both operations and the financial performance
• Participates in preparing annual budgets, in conjunction with GM and Home Office
• Participates in developing long and short-term plans for revenue growth and cost control measures
• Ensure systems are in place for all cost controls/inventories
• Accounts Payable Processing

WHAT THIS PERSON WILL BRING
• Applicable experience with event management, project management, customer relations, and similar skills
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Willingness to work unconventional hours as job duties demand
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Willingness to travel, as job duties demand
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

Required:
• Bachelor's degree in business or related field
• Minimum 5 years experience as a general manager in a hospitality related business
• Flexible Schedule (days/nights, weekends, and holidays)
• Tolerance of all cultures, music and art forms

Preferred:
• College Degree in related field
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment
• Regularly exposed to large crowds and high volumes of noise
• Works in outdoor conditions

Jobcode: Reference SBJ-gp3y9x-3-141-200-180-42 in your application.