Artist Hospitality

Job Description

Job Description

THE JOB

Artist Hospitality interacts with Artists, ensuring their experience at the Venue meets all expectations. Ensuring approved requests are on hand, through communication with Management Team.

WHAT THIS ROLE WILL DO:
• • To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews.
• • Confidentiality is very important
• Essential Functions:
• • Anticipate and respond to guest needs
• • Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• • Organize and prioritize service per appropriate service sequence
• • Take menu, beverage and bar orders from artists and communicate orders to kitchen and/o rbar through micros terminal
• • Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
• • Deliver food and beverages to artist
• • Perform opening/running/closing duties according to HOB policy
• • Maintain line of sight/atmosphere control by circulating through work area throughout shift
• • Have the ability to memorize menus and daily specials
• • Remove dirty plates, glasses, etc., from green rooms once artist has finished
• • Clean spills on tables or around work area
• • Maintain HOB safety and sanitation standards
• • Have knowledge of all music, promotional or special events in the house
• • Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately.
• • Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution.
• • Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival.
• • Ensure all traces of previous occupants are removed and room is clean.

Job Requirements:

Required:
• • 2-5 years high volume experience in restaurant operations
• • Skill in guest relations
• • Wine & Liquor knowledge
• • High School Diploma
• • Transportation in order to retrieve anything the artist may require that we do not carry on site.

Preferred:
• • Point of Sales knowledge, preferably MICROS
• • Responsible Alcohol Awareness Training Certification or Equivalent

Physical Demands/Working Environment:
• • Working environment is fast-paced
• • Position requires extended periods of prolonged standing and working on your feet
• • Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gmbozx-3-15-139-250-42 in your application.