Area Manager

Job Description

JOB DESCRIPTION – Area Manager

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

The Area Manager is responsible for managing all client support functions within their designated area. The position will work in tandem with all various Ticketmaster departments to ensure high market satisfaction for staff and clients alike. Responsibilities direct management of multiple Area Consultants, the Client Support Manager and their team of Client Support Specialists, the Event Support Manager and their team of Event Support Specialists, and the Technology Support Manger and their team of Technical Support Specialists. They will work closely with other Area Managers, Centralized Teams and Client Support Directors to ensure standardization of communication and efficiencies.

WHAT YOU WILL BE DOING

Client Services
• Provide Leadership and Field Operations company vison to their respective geographic Operations team.
• Ensure company cascading OKRs are successfully met for the Operations team.
• Develop a knowledge base of client business, organization and objectives to ensure high client satisfaction.
• Cultivate successful interdepartmental relationships ensuring growth of area.
• Communicate company initiatives including product updates, new features, and functionality to local Operations team.
• Build and cultivate excellent client relationships.
• Monitor Operations service levels and ensure they are met and exceeded.

Staff Management
• Evaluate and manage staff efficiencies and performance.
• Provide mentoring / training (initial and ongoing) to Operations team.
• Monitor service levels.
• Oversight of Region Operations Overtime and Travel & Entertainment budgets
• Optimize client account team assignments.

Product and System Support
• Remain current with software and new features and how they impact clients.
• Able to provide support and best practices to the client for all TM products.
• Organize and monitor product and new feature rollouts to regional client base.
• Pagerduty oncall rotation for Major Incident Management and point person for Field Operations on MI process and communication to field support teams across all Areas.

What a qualified candidate should possess:
• 3-5 years experience with the Ticketmaster System
• Excellent written and oral communication skills
• Advanced Knowledge TM products and applications.
• Advanced Presentation Skills
• Proficient with Microsoft Product Suite.
• Advanced knowledge of Salesforce
• Service oriented with strong organizational skills.
• Able to successfully handle multiple priorities.
• Minimum of 2-4 years experience managing employees and teams
• Strong project management skills
• Agility, creativity, latitude, and problem solving is required
• BA/BS degree required
Our work is guided by our values:
• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-d8k7wm-18-188-211-58-42 in your application.