Application Implementations Manager

Job Description

WHO ARE YOU?

You are a well-organized team player with experience in evaluating and implementing key applications in hospitality, entertainment, and technology settings. You are experienced with venue / retail applications such as Point of Sale systems and Digital Signage solutions. You are detail-oriented and driven. You are energized by a fast-paced workflow, and you have an innate ability to think quickly & critically. You maintain composure and productivity during times of chaos. You recognize opportunities for improvement around you and act on them without being asked to do so. You volunteer the extra time & effort required to meet organizational goals within challenging timelines. If you identify with each of these qualities, continue reading below.

THE JOB

As a member of the Venue Nation IT team, the Implementations Manager will join a talented, diversified team that supports all technologies at Live Nation Venues. As a member of the team, the Implementations Manager will take direction from leadership and help coordinate efforts with internal support teams and strategic vendors to ensure that the company is a technology leader in the live entertainment space and delivering differentiated value to our Venues, Artists, and Fans. This person will ideally have experience with venue-related applications and technologies – particularly Point of Sale systems and Digital Signage technologies.

WHAT THIS ROLE WILL DO
• Establish and maintain business relationships with senior level internal and external partners
• Manage the evaluation and deployment of Point of Sale and Digital Signage systems
• Thoroughly understand Venue environments and Operations through strategic site visits
• Help align broad engagements into appropriate, actionable work streams
• Schedule regular cadence meetings to gather application and project requirements, provide updates, and establish a responsibility matrix for follow-up items
• Develops key performance indicators to measure and report on the health and operational stability of the infrastructure services
• Monitor implementation progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.

WHAT THIS PERSON WILL BRING
• Outstanding customer service etiquette through written and verbal communications
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Experience with and knowledge of current Point of Sale system technology, including hardware, software, transactional and operational elements
• Experience / familiarity with Digital Signage operations and technologies
• Ability to elicit cooperation from management and other departments
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Identify risk of missing deadlines and collaboratively resolve conflicts
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Strong vision setting, concept articulation, and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders, and technical leadership teams
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support

QUALIFICATIONS
• 5+ years of working experience in a customer driven support role for an organization similar to our size
• Experience in deploying, working with and/or supporting Point of Sale systems
• General understanding of network topology and components
• Understanding in reading floorplans and technical drawings preferred.
• Ability to exercise sound and mature judgment in complex, high pressure situations.
• Strong oral and written communication skills
• Must be a self-starter with the ability to work well within a team environment
• Proficient with Microsoft Office applications, including Word and Excel
• Experience with Digital Signage systems and technologies preferred
• Familiarity with the Zendesk ticketing platform including navigation and reporting preferred.

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment, and internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-g4boyv-3-142-156-58-42 in your application.