Systems Administrator

Job Description

Position Summary

We are looking for a Systems Administrator I who reflects the collaborative mindset and passion for great filmmaking that define ILM.

The Systems Administrator I is responsible for overseeing the installation, configuration, maintenance, and support of IT core services and resources, including software and hardware, both on-premises and in the cloud.

This position responds in a timely manner to resolve daily issues and support tickets. As part of this, the Systems Administrator I communicates with other engineering teams as well as the wider user base across departments and global business units.

What You'll Do:
Support and administrate virtual and bare-metal infrastructure and associated services following company standards, best practices, and project objectives
Serve as an escalation point for other IT and peer teams
Help to maintain and implement effective service monitoring, maintenance programs, and foundational system design with a global perspective
Work with other IT and peer teams to ensure standards and technologies are in line with overall technical direction and security posture of Lucasfilm and its companies
Maintain documentation and processes around key IT services in the organisation
Provide excellent customer service support, including clear verbal and written communications
Work cooperatively with the Technology team and with the wider set of colleagues at all ILM sites.
Proactively maintain and expand working knowledge of industry trends and technical developments in related areas

What We're Looking For:
Proficiency in Computer Science or a similar technical field.
Skilled in building and supporting IT systems in a multi-platform high-performance production environment.
A clear and concise communicator, with the ability to keep both users and managers informed of progress
An effective listener: able to engage with and understand others to discover what their requirements are
An effective team player with an ability to focus on resolving problems
Must be able to prioritise a multitude of requests and not be afraid to ask for help if the path is not clear
Strong customer service attitude and skills - passionate about delivering rigorous follow-through
Agile, flexible mindset with the ability to adapt to rapidly changing requirements
Detail oriented
Administration of enterprise IT services and resources including user accounts, email and calendars, printing, patching and software updates, systems builds, systems configurations, licences, network and storage - running on-premises or in the cloud
Ability to automate workflows and extending services via scripting - bash/shell, Python, PowerShell or other language
Support and administration of cloud collaboration services such as GSuite or equivalent platform including working with associated APIs
Working with VMWare stack or other equivalent virtualisation platform in an enterprise environment, including hardware and software configuration, provisioning, orchestration and monitoring
Methodically troubleshooting and evaluating performance and service issues, including tracing and analysing logs and metrics for hardware and software components of complex and dynamic systems
Administering and supporting a heterogeneous OS environment incl. Linux, Windows and Mac OS for both server and desktop
Passionate and knowledgeable about enterprise IT security concepts, procedures and implementations
Excellent documentation skills, including writing for both technical and non-technical audience
Passion for creating and supporting distributed scalable systems that are fault tolerant and reliable
Nice to have: Project management, Storage protocols and administration, Network protocols and administration, Server builds and configuration management, Cloud-native technology, tools and frameworks

Jobcode: Reference SBJ-g42pv1-18-117-78-255-42 in your application.