Ad Operations Solutions Specialist

Job Description

SUMMARY

Hulu's Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an excellent addition to our team. In this role, you will report into the Manager of Ad Ops Solutions and work closely with Campaign Leads, and other sales support teams at Hulu. You will be responsible for ensuring accuracy of ad campaign implementation details prior to launch and acting as an authority in troubleshooting data & technical platform issues. You'll also work with other cross functional teams to triage and prioritize critical issues, and test new Ad Sales products. The right person for this role is very detail orientated and has a strong eye for technical details, gets excited by technological innovation, is willing to address new challenges, and thrives in a dynamic, fast-paced environment. If you are someone who meets this description, then this is the perfect role for you.

WHAT YOU'LL DO
• Review order management system, targeting instructions, campaign assets and implementation as part of monitoring the accuracy of campaign launches within the Ad Operations' trafficking and execution processes
• Utilize Hulu's data focused approach to formulate reporting and insights into where our development opportunities are in order to address additional training needs amongst the Operations teams
• Track and coordinate data points to identify process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team's success rates
• Collaborate with Sales Ops Management to ensure all aspects of campaign planning and setup, management, and creative implementation are upheld with efficient processes
• Serve as the first point of contact for Ad Ops and VX Social Engagement for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT
• Field and triage day to day ad server and platform issues; working with the Ad Platform team for resolution and providing real-time communication to partners
• Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise
• Lead and train on process requirements for improved efficiencies (trafficking, implementation, and troubleshooting processes)
• Participate in UAT testing initiatives for new ad products and tool improvements with Advanced Operations
• On-call support may be required for after-hours client-related emergencies

WHAT TO BRING
• Bachelor's Degree or Equivalent
• 2-3 years of experience in digital media operations with exposure to ad technology and implementation processes
• 1 year of Ad Operations Experience
• Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.
• Experience with multi-platform debugging and proxy tools such as Charles & Fiddler
• Comprehension and experience in trafficking digital video and other formats, including VAST and VPAID
• Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)
• Experience in a queue management/ticketing system such as JIRA and Operative
• Experience with workflows involving developers, engineers, product and viewer experience teams
• Experience on an OTT platform a plus
• Programmatic experience a plus (DSP, SSP)
• Quick learner and detail oriented: critical thinking, analytical and problem-solving skills
• Comfort with reporting and using data sets for deeper analysis
• Problem-solving and troubleshooting abilities
• Professional communication skills, both internally and externally.
• Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)

Jobcode: Reference SBJ-r126xg-18-219-81-99-42 in your application.