Systems Support - L1

Job Description

Systems Support - L1 (Short-Term Contract)
Onsite, Full-time

Start: ASAP | End: 27th December, 2024

Fix term contract

Level: Entry-level, L1

Who We Are

As a multi Oscar-winning creative studio, we have worked with some of the greatest storytellers in film today. Collaborating with directors and producers across the complete filmmaking process to help design, plan and create beautiful images, we focus on finding innovative creative solutions to support their vision and set new standards for visual effects in cinema.

Framestore combines talent and technology to bring life to everything we create, whether in film, TV, advertising or immersive experiences. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

The Role

We are looking for a passionate and forward-thinking Systems Support to join our Canadian team. It's a challenging and ever-changing, technology-led environment so we need a quick learner who is a natural problem solver. The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualization and rendering.

As a Systems Support, you'll dedicate a lot of your time to helping and supporting the team in maintaining the day-to-day infrastructure. You will be the first responder to incidents and requests supporting all Framestore Canadian divisions. This role is designed to get familiar with the different technologies and gain as much experience as possible in the IT field to boost your career.

What does your day-to-day look like?
• Be the first line of support for all incidents and requests using the Jira service desk
• Workstation configuration support (hardware and software)
• Maintain a variety of physical and logical systems
• Diagnose and replace hardware components
• Help and interact with artists and production on a daily basis
• Manage assets and loan equipment, including relocation and provisioning
• Produce and update documentation using Confluence.
• Partake in an on-call rotation to provide support during the weekend

How to excel in this role?
• You take pleasure in helping others
• You are resourceful and solution-oriented
• You value teamwork and like sharing your ideas
• Ability to adapt and work in a fast-paced production environment
• You are keen to learn and develop your skills
• You have great communication and interpersonal skills.

Nice to have
• OS (Redhat-based, Windows and OSX) and application support and deployment
• Hands-on hardware experience; builds, upgrades, repair
• Active Directory management
• Configuration Management (Puppet, Ansible)
• Windows Systems administration and deployment (WDS, SCCM/MDT, WSUS)
• Networking (Layer1, Layer2)
• VOIP Knowledge (PBX, SIP)

Application Process

To apply, please complete the linked application form or submit your resume and portfolio to recruiters@framestore.com with the subject line: [Systems Support - Vancouver].

Application Deadline

End August 2024.

Framestore BC Region Pay Range Information:

The salary range* for this position is $50,000 - $52,000 CAD annually, plus benefits and overtime if applicable. Your actual compensation within the range will depend upon your skills, experience, qualifications, geographic locations, and our internal equity to ensure fair pay.
*Please note that the salary range for this position is reflected for our British Columbia region. Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location. *Framestore is committed to providing fair and equitable compensation. We share salary ranges per applicable pay transparency legislation as they arise.*

Framestore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Jobcode: Reference SBJ-rj351w-3-145-170-164-42 in your application.