Digital Operations Specialist

Job Description

JOB DESCRIPTION

Fox Technology is looking for a Digital Operations Specialist to join our Broadcast & Digital Operations Team, located in Tempe, AZ. You will be responsible for ensuring production services are operated in a consistent and scalable manner, delivering a high-quality experience to millions of viewers across Fox networks, TUBI, digital platforms, mobile applications, websites, linear networks, and 3rd party distribution partners such as Amazon, Hulu, and Apple. You will work very closely with SRO and Tier 1 Media Control Center (MCC) Operations to help develop procedures, monitoring patterns, and troubleshooting approaches. The Digital Operations Specialist is a Tier 1 type role. Fox is looking for a self-starter, interested in leaning into progressive approaches to the production operations of world-class media and digital services, who can partner effectively with other Fox operations teams to deliver reliable, high-quality content experiences to customers.

A SNAPSHOT OF YOUR RESPONSIBILITIES
• Overall responsibility of content services, applications, and events, including event monitoring, incident management, and cloud services
• Create and maintain response plays across a variety of incident management and monitoring tools, such as Blameless, Pager Duty, Service Now, Dataminr, DataDog, and New Relic
• Support the development and reporting of key operational metrics to drive improvements over time
• Assist SRO team with creation and ongoing updates to documentation, including operational runbooks

WHAT YOU WILL NEED
• Experience with operations and cloud-based services
• Knowledge of internet and digital/streaming platforms
• Understanding of orchestration and monitoring of cloud-native services
• Ability to work and stay calm under pressure, in a fast-paced environment
• Ability to multitask
• Excellent oral and written communication skills
• Strong team player
• Schedule flexibility is key to supporting the operational needs of the business, and this role may operate on an adjusted schedule including weekends, overnights, early mornings, etc.
• Customer service experience

NICE TO HAVE, BUT NOT A DEAL BREAKER
• A Bachelor's Degree is awesome, but not required
• Experience/knowledge of the broadcast industry is preferred

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Learn more about Fox Tech at https://tech.fox.com
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At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company's success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands.

View more detail about FOX Benefits.

Jobcode: Reference SBJ-dy0vyp-18-188-205-95-42 in your application.