Vendor Manager, Trust & Safety

Job Description

TRUST AND SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

You will manage and develop the day-to-day collaboration and relationship with vendor partners to create a consistent top-quality player experience. You will identify processes, management, tools, and data improvements and partner with internal and external teams to eliminate gaps and improve performance. You will lead medium to large-scale projects from conception to result.

In this role, you will
• Influence vendor partners to build campaigns that align with Epic's unique brand and values
• Hold partners accountable to high performance through regular meetings, calls, emails, and visits
• Manage relationships and collaborative efforts with our vendor partners to provide the best value for Epic and our players
• Develop models, processes, and procedures to improve KPIs and strategic outcomes
• Collaborate with stakeholders across Product, Policy, Procurement, Finance, Legal, and Engineering teams, drive projects, and share insights to improve the overall quality and efficiency of vendor operations

What we're looking for
• 4+ years of experience managing vendor operations and working with globally managed service providers
• Evidence of ethical and effective leadership and management
• Evidence of strong cross-functional collaboration, especially with remote global teams
• Experience with large-scale process improvement and quality management
• Experience with content management and managing highly sensitive content
• Experience with data analysis, Excel, and Google Sheets

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-rnzvy3-18-118-1-63-42 in your application.