Technical Account Manager

Job Description

Technical Account Manager (Enterprise UE China)

UNREAL INDUSTRY SOLUTIONS

What We Do

Epic's Unreal Engine is used to create many of the world's most successful video games and is widely adopted across industries such as film and television, broadcast and live events, automotive, architecture, retail, fashion, and simulation. Our ecosystem of tools, content, services, and marketplaces is driving innovation in entertainment, product design and visualization, digital twin simulation, and immersive consumer experiences.

What You'll Do

As an Epic Games Technical Account Manager, you will be accountable for Epic's technical relationship with some of the world's most influential Enterprise customers. You will proactively communicate with our customers to provide guidance and accept feedback to drive internal prioritization.

In this role, you will
• Provide high-touch technical and general support to top customers, navigating team dynamics and technical issues to help ensure our priority customers are successful in their utilization of Epic tools
• Assist our customers in shipping industry-leading experiences and pipelines, engaging support and SMEs to identify root causes and overcome technical hurdles
• Assist with Epic license efforts, including but not limited to live and virtual Unreal Engine demonstrations, arranging evaluations, providing pre-and post-license technical support, evangelizing Unreal Engine at trade shows
• Work with Epic's product and engineering teams to strongly communicate customer priorities and opportunities. Communicate to customers Epic product updates and encourage alignment where practical
• Identify opportunities where developers and Epic can mutually benefit from deeper relationships
• Improve gaps in process and communication, both within Epic and externally
• Support customer success in enterprise fields, including Media & Entertainment, Simulation, and Architecture/Real Estate

What we're looking for
• Effective communicator with strong customer-facing skills
• Self-starting drive to enthusiastically navigate and address ambiguous problems
• Technical proficiency in understanding, categorizing, and prioritizing needs
• Able to communicate complex technical issues via digital messages or face-to-face
• 2-3 years plus in account management or customer-facing role
• Experience in Unreal Engine with a strong understanding of 3D design, visualization, and virtual production workflows
• Experience working with other game engines or Epic products ( Reality capture, Quixel Suite, Metahumans, Twinmotion, etc. ) is a plus
• Experience working with production companies along with an understanding of teams and processes involved, from design to ship and/or creating content
• Willingness to travel up to 30% of the time
• Fluency in both Mandarin and English

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-rbvxj6-3-145-63-95-42 in your application.