Senior QA Manager

Job Description

QUALITY ASSURANCE

What We Do

The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.

What You'll Do

We're looking for an experienced Sr. QA Manager to oversee the building and management of a new test center of excellence located in Porto Allegre. In this role you will hire, onboard, develop, and manage skillsets of test leads, as well as new and experienced testers in an initiative to expand Epic's ability to better own our testing pipeline end to end. You will craft KPIs, foster a healthy development culture, and work with leaders across QA worldwide to integrate your teams through the rest of development, spanning all games, entertainment, and tech products in Epic's portfolio.

In this role, you will
• Lead, manage, and mentor a team of Test Leads and Testers as they embed into pre-existing development teams
• Develop a studio strategy to improve Epics testing initiatives in a new office, encompassing staffing, technical requirements, product space and involvement throughout the development lifecycle
• Ensures their team maintains the company standard for bug quality and test execution
• Collaborate with other QA managers and Directors across Fortnite, our Creator systems, Unreal Engine, and Online services to identify areas of risk between products and work out mitigation strategies across the FNE platform
• Identify improvement and innovation opportunities in existing quality approaches and provide recommendations of new ones where they are needed and impactful
• Define and use KPIs and data to inform testing priorities and outline risks on a project level, providing clear accountability chains and escalation paths for multiple levels of ownership in QA
• Work with other departments and disciplines to set quality bars and standards

What we're looking for
• 10+ years of QA experience, with at least 5 years in a leadership/management level
• Experience building (or rebuilding) large-scale testing efforts autonomously and at scale
• Proven capability in leading and managing teams of QA professionals, both Individual Contributors and Leads, directly embedded with the rest of the development team
• Strong understanding of the importance of multiple testing strategies, including verification and validation testing, usability testing, security testing, performance testing, etc.
• Excellent leadership skills, including mentorship, planning technical roadmaps, making trade-offs, and prioritization
• Ability to architect solutions for development and QA when solutions do not exist within the space required
• Ability to quickly understand complex tech stacks and find solutions that complement/extend rather than bypass existing investments
• Expert-level understanding of KPIs and Metrics that inform quality in products, people, and processes
• Proven ability to take ownership over large-scale process improvements, working with other QA and with other disciplines to plan, implement, and drive adoption
• Proficient communication skills at the individual and team level

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-gkj414-18-116-14-12-42 in your application.